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Customer Support with Slovak language - Homeoffice in Greece

Remote: 
Full Remote
Contract: 
Salary: 
3 - 3K yearly
Work from: 

Offer summary

Qualifications:

Fluent in Slovak (C1), Good English level (B2).

Key responsabilities:

  • Respond to customer inquiries
  • Troubleshoot and provide guidance
  • Escalate issues when needed
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Talentrail Hrtech: Human Resources + Technology Startup
2 - 10 Employees
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Job description

  • Remote work in Greece - Equipment provided
  • Work Schedule: Working schedule is on rotating shifts, Monday-Friday: 09:00-19:00 (Greek time - 8h/day, 40h/week, 5 days/week)


You will be working for a project supporting clients of an American multinational technology company headquartered in Cupertino, California. It is the world's largest technology company by revenue, with US$394.3 billion in 2022 revenue. As of March 2023, it is the world's biggest company by market capitalization.
Your Responsibilities:

  • Responding to customer inquiries regarding products, such as warranty issues, recalls, or problems with the products.
  • Troubleshooting problems with customer's service, providing guidance and instructions on how to fix the issue.
  • Escalating issues to a higher-level technician or supervisor for further assistance.
  • Keeping up to date with product features, specifications and the technology of the products they are providing support for.


What you will need:

  • Fluent level of Slovak language (at least C1)
  • Good level of English language (at least B2)
  • Communication skills
  • Enthusiasm and a desire to learn new things


What you will gain:

  • Salary: 1300 gross x 14 months
  • Performance Bonus of up to 250 Euro Gross per month
  • Paid holidays at higher rates according to Greek law
  • Health insurance coverage for both public and private sectors
  • Remote work system
  • Full-time, fixed-term Greek contract with the possibility of converting to a permanent contract after expiration


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Required profile

Experience

Industry :
Hrtech: Human Resources + Technology
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Willingness To Learn
  • Verbal Communication Skills

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