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Customer Support Advisor - Finnish

Remote: 
Full Remote
Contract: 
Full time
Salary: 
15 - 38K yearly
Experience: 
Junior (1-2 years)
Work from: 
Portugal

Offer summary

Qualifications:

Native or C1/C2 in Finnish, C1 or above in English, 1-2 years in Customer service, Proficient in troubleshooting problems.

Key responsabilities:

  • Resolve customer issues via multiple channels
  • Anticipate and prevent customer disruptions
Otonomee logo
Otonomee Scaleup https://www.otonomee.com/
51 - 200 Employees
About Otonomee
Founded in 2020, Otonomee is one of the world’s first purpose built, remote first, outsourcing companies (BPO) who provides partner companies with outsourced sales and customer support solutions. We design, build and operate outsourced people and technology solutions for growing businesses. Our solutions help customers protect their brand as they grow their customer base, move into new markets and find efficiencies to support their growth. We leverage the benefits of a remote first model to attract talent from a wider talent pool and are achieving industry leading retention levels for our partners. Our services are available 24/7 in all European languages. We currently support partners operations in Ireland, the US, UK and across Europe.
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Job description

About The Role
Job Title               Customer Support Advisor - Finnish
Location               Remote based in Portugal.
Terms                    Permanent Contract / Full-Time 40h weekly
Salary                    Annual Gross 25.000 Euros (inclusive of 2 Holiday Allowances)
Schedule              Monday to Friday – 8h shifts covering 8am-6pm (with potential for some weekends)

This is an exciting opportunity for an experienced Customer Support Advisor with English and Finnish.
This is a permanent work from home position based in Portugal
 
Successful candidates will be supporting our amazing partner, Oura Health, makers of the renowned Oura Ring. The Oura Ring is a smart ring used by over 1 million people globally to track the likes of stress, illness detection, women’s health, heart rate and more.

This is your chance to join a great global team across Europe and North America and power up your skills by tackling and troubleshooting complex issues. There will be many opportunities for growth within this role and the opportunity to support global customers.

Otonomee is an early stage, fast growing business and this is an opportunity to join at a very exciting time. 
 
WHAT YOU'LL BE DOING 
 
Customer Support:
  • Resolve customer issues related to purchase, orders, shipping, set up, connectivity and warranties with precision.
  • Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer step-by-step guidance and solutions to satisfy questions or remedy issues
Customer Interaction:
  • Deliver premium customer service through chat, email and phone channels.
  • Respond to inquiries, troubleshoot problems, and provide information with a focus on exceeding customer expectations.
Proactive Problem-Solving:
  • Anticipate and address potential issues, preventing disruptions before they impact the customer experience.
  • Collaborate with other teams to identify recurring problems and contribute to continuous improvement initiatives.
Product Knowledge:
  • Maintain up-to-date knowledge of our clients’ products and services to effectively assist customers.
  • Contribute to the creation and updating of knowledge base articles for internal and customer reference.
Empathy and Communication:
  • Demonstrate empathy and active listening skills during customer interactions.
  • Communicate complex concepts in a clear and understandable manner.
Quality Assurance:
  • Adhere to established quality standards in all customer interactions.
  • Participate in regular training sessions to stay abreast of industry developments and enhance skill sets.

Your profile
Minimum Qualifications:
  • Finnish – Native or C1/C2 and English – C1 or above
  • Minimum of 1-2 years of proven experience in Customer service, with a focus on live interactions, in chats, emails and/or phone channels
  • Have a growth, curious mindset, and ability to adapt to changing policies and guidelines.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Proficient in troubleshooting orders, shipping, connectivity, and operational issues.
  • Excellent written and communication skills 
  • Experience in supporting US and or/UK customers and advantage
  • Possess a passion for delivering excellent customer service and a commitment to exceeding customer expectations.
  • Demonstrate ability to handle challenging customer interactions with professionalism.
Why us?
WHAT YOU GET IN RETURN: 
 
  • Fully Remote work based in Portugal
  • A competitive salary
  • An Oura Ring so that you can provide great customer support. 
  • Internet Allowance of 20 euros per month
  • Meal Card Allowance of 7.63 Euros per working day
  • A Permanent Employment Contract
  • Equipment provided
  • Home office allowance (Once off pay and claim to help you set up your home office)
  • A Buddy on joining 
  • Online Gym and Wellbeing Studio.  
  • The opportunity for professional growth.  
  • Fun company events and team outings.  
  • Autonomy and Responsibility

OUR RECRUITMENT PROCESS (3 stages) 
  1. 30 min Teams interview with the Recruitment Team 
  2. Language test  
  3. 45 min Teams interview with the Hiring Team
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About us

Otonomee is a purpose built, fully remote BPO. Otonomee was founded in 2020, headquarted in Ireland, to provide a different offering in the BPO industry. Otonomee provides global premium customer support to innovative Brands in Healthtech, Fintech, E Commerce, SaaS & Facilities Management.

Otonomee’s Founders and Senior Leadership Team had experienced firsthand the challenges in the traditional BPO industry. The pandemic (i.e. the adoption of remote work as viable working model) created an opportunity to build a new, vibrant business that solved those challenges for team members and for clients.

By leveraging Otonomee’s remote working model, we provide premium Customer Experience with a high quality, flexible and entrepreneurial approach.  Our Clients’ share our commitment to great Customer Service by promoting a positive employee experience and sustainable & equitable future.

Otonomee is a purpose driven company and a Certified BCorp since 2023. This means that we are one of 9,000 companies globally verified to meet high standards of social and environmental performance, transparency, and accountability.

We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
Vietnamese
Check out the description to know which languages are mandatory.
Are you interested?

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