Match score not available

IT Service Desk Specialist II

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Philippines

Offer summary

Qualifications:

At least 2 years of IT Service Desk Support experience, Experience with Jira and Confluence for 1 year, Knowledgeable in Windows and Mac operating systems, College level in BS IT.

Key responsabilities:

Assist new hires and ensure smooth onboarding
Provide service and support for IT systems and equipment

Infinit-O Large https://www.infinit-o.com

1001 - 5000 Employees

See all jobs

Job description

This is a remote position.

About Infinit-O: As a top Business Process Optimization solutions provider, we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage.

Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture.

• Assist new hires and ensure a smooth onboarding experience as they join
the client
• Provide service for our team to ensure technology platforms, systems and
equipment is working and being used
• Proactively make recommendations to improve existing processes and focus on
internal IT service as employee-centric
• Build, test & maintain office information technology infrastructure, including
audio visual equipment and personal computers
• Perform onboarding and offboarding of employee accounts and devices
• Respond to employee requests through a ticket tracking system implement
new features and core services in the client's office infrastructure
• Adhere to all system operation policies including but not limited to Access
Control, Encryption Control, Logging, Change Management, Platform
Security, System Configuration, Physical and Incident Management policies