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Need Application Support Specialist(Remote)

Remote: 
Full Remote
Work from: 
Georgia (USA)

Resource Informatics Group, Inc logo
Resource Informatics Group, Inc SME https://www.rigusinc.com/
51 - 200 Employees
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Job description

Job Title - Architecture/Design/Development - Application Architect III
Location - Atlanta, Georgia
Job Description: Job Description: • Single point of contact for customer issues or escalations.
• Interact and coordinate with business in understanding the new functionalities to enrichment to the applications.
• To provide high quality Technical support for the suite of Applications and services, to achieve the delivery of agreed levels of services to Client
• Take ownership of Customer issues and to see problems through to resolution
• Able to multi- task and manage multiple demands and projects within deadlines
• Conduct analysis, suggest work around, communicate to stakeholders and drive resolution
• Align service to changing Business needs by identifying and implementing improvements that support Business processes.
• Coordinate with offshore team for day-to-day deliverables.


Candidate should have experience on: -
• Should have prior experience on production support of enterprise applications
• Client facing role and business interactions
• Should have working experience in AWS cloud and services
• Java Spring boot, JDBC,
• Database (Oracle 19c),
• Understanding of Agile framework
• Understanding of DevOps tools like Jenkins, Docker
• Working knowledge of Application monitoring tools like NewRelic, Splunk
Additional Skills:
Skills:
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Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Communication
  • Ability To Meet Deadlines
  • Problem Solving
  • Customer Service
  • Multitasking
  • Analytical Thinking

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