IT Service Continuity Specialist

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Would you like to work for one of the World's largest banks in an exciting, dynamic and international environment? 

We are currently recruiting for an IT Service Continuity Specialist for our Systems Division in Amsterdam.

About MUFG

Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with approximately 2,000 locations in more than 40 countries. The Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to “be the world’s most trusted financial group” through close collaboration among our operating companies and flexibly respond to all of the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges. For more information, visit https://www.mufg.jp/english.

About MUFG in the European Economic Area

Following the decision taken by the UK in 2016 to leave the European Union, MUFG has taken all of the necessary steps to ensure the continuation of all services to clients, regardless of their location. Clients located in the European Economic Area (EEA) access services through MUFG Bank (Europe) N.V. as well as MUFG Securities (Europe) N.V.

About MUFG Bank (Europe) N.V.

MUFG Bank (Europe) N.V. (MBE) is a fully-owned subsidiary of MUFG Bank, headquartered in Amsterdam. With offices throughout Europe, our teams provide clients with comprehensive financing solutions spanning Coverage & Structured Finance, Capital Markets and Transaction Banking, using MUFG’s global reach to provide bespoke solutions. With 73 green, sustainability, sustainability-linked and transition bond tranches in 2021 and 51 sustainability-linked loans in EMEA in 2021, MUFG is committed to supporting clients to achieve sustainable business growth.

Please visit our website for more information – https://www.mufgemea.com/mbe

Your impact at MUFG

IT Security and/or IT Service Delivery is responsible for the IT Service Continuity in other words technology resilience of the Bank. IT Service Continuity function manage the technology resilience framework on behalf of MBE in order to ensure systems have the ability to adapt, recover and withstand disruption, thereby ensuring continuous functionality and performance of the business. The function manages, coordinates and monitors the service design, acceptance and on-going performance of the operational environment across the MBE’s IT estate against key metrics, whilst delivering effective Incident Management, Problem Management and  ITSCM Activities (Business Continuity and Disaster Recovery).

You will mostly focus on architectural design and relevant policies and procedures to make sure that MBE’s systems and technology services are resilient enough to support the business requirements. The role especially focuses on technology continuity, IT disaster recovery for services and products provided by the intragroup and external suppliers. The cloud applications resilience will be assessed and ensured by the role. You will investigate and provide solutions for governance and management information delivery in line with DORA’s requirements, act as a Security and Resilience Architect. You will have a crucial influence on addressing DORA related gaps in corporation with EMEA Technology, the major IT and security service provider of MBE. You will further govern, coordinate and oversee technology resiliency exercises together with EMEA Tec across MBE and MUS EU. You additionally support regional branch resiliency exercises, & coordinate corporate technology support for facilities or branch driven power up/down activities.

The role includes the following:

• Project Management (planning and execution) of Disaster Recovery exercises
• Coordinating technology support for facilities driven activities e.g. power up/down events
• Update & Maintenance of internal system of record to track application DR statuses
• Collaborating with technology pillars to drive individual application DR tests
• Preparing scenarios subject to be DR tested including the KRI and KPI’s
• Maintaining the inventory relations between CIF’s and applications Maintenance / Review of DR documentation
• Ensuring timely creation and submission of management status report related to technology resilience including service management, detailed technology pillar, DR exercises etc.
• Ensure timely creation  and submission of management status reports at relevant committees and forums
• Representation of service continuity status at formal forums and relevant committees
• Establishing DR and IT Continuity governance with providing scenario status and remediation reporting within relevant committee’s
• Driving service continuity functional framework & process enhancements in accordance with regulatory (PRA, DORA, etc.) mandates
• Developing and managing engagement / relationships / reporting with regional  internal technology and non-technology stakeholders including Operational Resilience, Operational Risk, Audit and Corporate Services
• Developing and managing engagement / relationships / reporting with non-regional stakeholders including Head office and Securities International
• Providing initial contact point for all service continuity activities for junior members of the team
• Support Technical Delivery Managers in planning, execution and maintenance of the service continuity Book of Work and strategic roadmap
• Support relevant teams identifying & developing remediation strategies and/or risks for any gaps in process or functional coverage.
• Conduct Third Party Risk Reviews to ensure MUFG’s resilience requirements are meet.
• Engage with the contract management process representing MUFG to ensure DR and IT continuity requirements are agreed by the 3rd parties.
• Ensure service continuity functional alignment to  published policies and processes
• Supporting ad-hoc out of hours work related to service continuity activities e.g. DR tests. Power downs etc.
• Support all Audit, Risk, Control and Outsource activities on behalf of the Service Management group

In order to be successful in the role, you will need the following:

Skills and experience:

• Degree level (preferably Computer Science or similar and/or similar work experience)
• Experience of working in a financial regulated environment
• Sufficient depth technical infrastructure  knowledge and experience needed to be able to interpret and provide feedback of DR recovery plan
• Experience and understanding of the principles of what different types of technology do and how they work with each other , such as, but not limited to , networking, Virtual servers , data replication , databases and backup technology.
• IT project management skills and experience
• ITIL Foundation (or above) preferred.
• Experience of working with Legal, Compliance and Risk functions, and senior stakeholders
• Able to demonstrate a broad technical understanding of the infrastructure stack (for example: networking, voice, storage, virtualization, compute platforms [server and desktop], operating systems, data center management, capacity planning, event management etc.)
• Able to lead and constructively participate in white board type design and review sessions
• Able to rapidly evaluate and understand new products within the department’s scope
• A team player, approachable and flexible but also able to work independently
• Drive the building of a service excellence culture, always putting the customer, our people and our business at the center of everything undertaken.
• Experience of ITSM Toolsets including ServiceNow

Personal requirements:

Integrity and Responsibility

• Balance Risk with Opportunity
• Customer Focus
• Demonstrate Global Perspective

Professionalism and Teamwork

• Drive For Results
• Collaborate and Build Partnerships
• Communicate Effectively and Professionally

Challenge Ourselves To Grow

• Influence and Inspire Others
• Lead Change & Seek Continuous Improvement
• Think Strategically
• Manage and Develop Talent

What do we have to offer:

We offer you a role in one of the largest banks of the world in a growing and international environment.  You have various opportunities to develop yourself and we will support you with that by offering various training and development possibilities.

• We take into account your home situation and your ambitions and help you to balance work and private life.
• Monthly team events.
• To work in an ambitious, international environment with colleagues from different countries and cultures, who strive for the best.

Besides that we will offer you:

• Gross salary based on experience and consistent with the market
• 8% holiday allowance and 13th month payment.
• 30 vacation days per year. Optional you can buy 15 additional days.
• Commuting allowance based on annual public transport 2nd class, most economical way, or € 0,23 per km with a max of 75km one way.
• €5,00 net remote working compensation per day, with a maximum of €60,00 per month.
• Possibility to order a mobile phone (up to €800,-)
• Possibility to order Office Equipment’s for the home office, (up to €500,-)
• Remote Working Policy i.e. Working From Home (WFH) and Remote Working in another Country.
• Bicycle plan (fiscal benefit)
• Company fitness (fiscal benefit)
• Mental health workshops and budget for external courses (i.e. Dutch language classes).
• Employee contribution towards Pension insurance (max 5%, currently 2%), our pension scheme is based on a defined contribution scheme.
• Training & development possibilities paid by the bank

Additional information:

Acquisition in response to this vacancy is not appreciated.

The role is based in the Netherlands. All candidates need to be willing to relocate to the Netherlands. Internal employees will be supported in case of relocation.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.