ACCOUNT MANAGER

The Account Manager will be responsible for managing and expanding our customer base, ensuring high levels of customer satisfaction, and driving customer success. You will work closely with customers to understand their needs, ensure they are getting the most out of our solutions, and drive revenue growth through upselling, cross-selling, and renewals. This role requires a proactive and customer-centric approach, with a strategic mindset and focus on building long-term partnerships.

• Work from home
• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Customer Relationship and Customer Centric Focused Management: Develop and maintain strong, long-lasting relationships with accounts. Act as the primary point of contact for customers, addressing their needs and ensuring their satisfaction with Celigo’s solutions. Conduct regular check-ins and business reviews with customers to assess their needs and identify opportunities for growth. Customer centricity mindset that prioritizes the needs, preferences, and satisfaction of customers in all actions and decisions. It involves understanding customer needs, providing exceptional service, and striving to exceed customer expectations in all interactions.
• Sales Acumen: Ability to identify opportunities for growth within existing accounts, in order to meet or exceed sales targets, and drive revenue through upselling, cross-selling, and renewals. This includes developing and executing strategic account plans, narratives and creative solutions that build engagement and trust.
• Account Growth: Identify opportunities for growth within existing accounts. Develop and execute account plans to achieve sales targets and increase account value. Build a framework based on input and other data that secures a meaningful opportunity to show value to the customer in leveraging the platform.
• Customer Advisor & Advocacy : Understand customers' business processes and needs. Be attuned and use empathy to zero in on specific needs. Provide expert guidance on how Celigo’s solutions can address their challenges and improve their operations. Also act as a customer advocate within Celigo, ensuring that their needs are understood and addressed. Champion their success stories internally and externally.
• Renewal Management: Manage the contract renewal process, ensuring high renewal rates and customer retention. Proactively address any issues that may impact customer satisfaction and retention, and negotiate renewal terms to align with both customer and company goals.
• Cross-functional Collaboration: The ability to work effectively in a team-oriented environment, collaborating with internal teams such as Customer Success, Product, Support, and Finance to ensure a seamless customer experience. Provide feedback to help improve our products and services.
• Problem Solving, Reporting and Analysis: Maintain accurate account records and track key metrics. Leverage tools like Salesforce and Clari to provide regular reports on account status, forecasts, and customer feedback to management. This involves strong analytical and problem-solving abilities to maintain accurate account records, track key metrics, and provide insightful reports on account status and customer feedback. This also includes thinking strategically and proactively to identify opportunities for improvement and advocating for customer needs within the organization.
• Revenue Contribution: Deliver on assigned net-new revenue, retention and churn goals assigned on an individual basis.

• Experience & Education: 3-5 years of experience in account management, sales, or a related field, preferably within the technology or SaaS industry. Bachelor’s degree in Business, Marketing, or a related field is preferred.
• Customer-Focused Orientation: Demonstrated ability to understand customer needs and build strong relationships. Approach with empathy and looking from a customer lens while doing what is right for the business.
• Sales Acumen: Proven track record of meeting or exceeding sales targets and driving revenue growth.
• Communication Skills: Excellent verbal and written communication skills. Ability to present complex information clearly and concisely.
• Problem-Solving: Strong analytical and problem-solving skills. Ability to think strategically and identify opportunities for improvement.
• Team Player Attitude: Ability to work effectively in a team-oriented environment and collaborate with cross-functional teams.
• Technical Aptitude: Strong Salesforce skills. Familiarity with Clari (or related software) and understanding of integration solutions or related technology, is a plus.