TITLE: Program Manager
LOCATION: Residence within 4-hour drive of Washington DC (preferred, not required)
TRAVEL: Some travel required to meet with team and clients
About Us
The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines and extends our relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.
About the Team
We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.
What you’ll be part of – TPG Culture
At TPG, we expect incredible tangible results. TPG professionals play a unique role in delivering these results. We reach across disciplines and borders to serve our global organization. We provide a roadmap focusing on people, our work, and continuous improvement. We see people as people, take care of each other, commit to the mission, move quickly and bravely, get better every day, and seek truth. We are the backbone of TPG.
About the Role:
The Program Manager will oversee all aspects of program execution for a $350M national language services contract that performs virtual as well as on-site interpretation, written translation, Computer Aided Real-Time Transcription (CART), and transcription/translation of recordings services in +200 languages to the DOJ immigration courts and hearing locations across the US.
The Program Manager’s responsibilities include strategic planning, staff management, performance management, and program execution. The ideal candidate will be a strategic thinker with excellent leadership skills and the ability to influence and drive initiatives at all levels of the company. Ultimately, the role of the Program Manager is to ensure the successful delivery of our programs and maintain the highest standards of program management.
What You’ll Do
- Serve as primary point of contact with the Language Services Unit of the Executive Office of Immigration Review (EOIR) and all stakeholders involved with EOIR’s mission across the country.
- Oversee daily programmatic service delivery as well as administrative performance, ensuring requirements are met in accordance with the contract statement of work (SOW) at the best value (Performance, Quality, Cost, Schedule).
- Provide overall guidance and direction to all TPG employees, contracted staff, and partner subcontractors.
- Oversee staffing in accordance with contractual, federal, state, and local governing regulations.
- Work closely with the Recruiting Manager and subcontractors to ensure that adequate pools of qualified interpreters are continually enhanced and meet and/or exceed requirements specified in the statement of work.
- Coordinate the program’s logistical planning and execution of services effectively and efficiently in conjunction with the Operations Manager.
- Provide direction for development & management of systems, processes, and tools to enhance program performance.
- Support the program’s quality assurance process and interpreter evaluation in conjunction with the Quality Assurance Manager.
- Identify, track, and prioritize program risks and provide solutions.
- Collect and analyze data and metrics to evaluate and enhance programmatic performance.
- Provide regular and timely reports, on a cadence specified in the statement of work, to EOIR regarding contract cost, schedule, and technical performance.
- Communicate directly with customer operational and program leads as required to maintain a good, effective working customer relationship.
- Hold regular operational meetings to discuss operations and support personnel performance to identify program deficiencies and propose potential solutions.
- Lead, mentor, and develop the workforce.
- Implement and manage changes and interventions to ensure project goals are achieved
- Other duties as assigned.
Minimum Qualifications & Skills
- Bachelor’s degree.
- PMP certification (preferred).
- 10 years of project management experience, 5 years of which includes managing complex projects including oversight of hundreds of staff in subordinate groups and geographically dispersed locations. Experience managing large language services contracts preferred.
- Effective communication skills; communicate effectively with multiple levels of management, external stakeholders, and customers.
- Able to foster strong business relationships with internal and external customers and employees at all levels and across multiple stakeholders.
- Ability to leverage technology to manage contract requirements and improve complex processes and procedures while also managing expectations of stakeholders and employees.
- Foster a positive culture rooted in teamwork, accountability, and shared purpose.
- Collaborate across all operational support areas to ensure the company’s best practices are continuously incorporated and consistently executed across the program.
- Strong oral, written, and interpersonal communication skills, with the ability to adapt to various audiences and formats.
- Must have analytical skills and report writing experience.
- Ability to multi-task; be observant and anticipate operational needs.
- Must be accessible by mobile phone 24/7/365.
- The work schedule may fluctuate according to work demands and must be available to work a flexible schedule.
- Travel may be required, within the service area, and to attend meetings, conferences, and training as required to fulfill the obligations and responsibilities of the position. Must be willing to travel up to 30%.
- Thrive in a 24/7 fast paced, ever evolving environment.
- Must have a strong knowledge of Microsoft Office Suite and applicable systems used on assigned contracts to draft and edit all incoming/outgoing field reports.
Desired Qualifications
- Reside within a four-hour drive of Washington, D.C. (preferred).
The Work Environment
This is a full-time remote opportunity where travel will be required. Since this is a remote role, must have a dedicated workspace conducive to full videoconferencing (camera and audio) for facilitating webinars and online discussions.
Work Schedule
The Program Manager must be available to the Government via phone and email between the hours of 8:00 A.M EST to 5:00 P.M. EST, Monday through Friday. Candidates should expect evening and weekend hours will be required. Hours may vary depending on needs and may at times include travel, evenings, holidays, or weekends to meet specific project requirements.
Conditions of Employment
- Complete a Drug Test.
- Available to travel as necessary.
- Be at least 21 years of age.
- A valid US Driver’s license.
Security Clearance/Background Check Requirements
- Applicants selected may be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.
- Must be a U.S Citizen or Permanent Resident.
- Residency requirement - 3 consecutive years in the last 5 years.
- Internal background check to the satisfaction of contract requirements.
Physical Requirements/Working Conditions
- Standing/Walking/Mobility: Must have mobility to walk sites and attend meetings with other stakeholders and employees.
- Climbing/Stooping/Kneeling: 10% of the time.
- Lifting/Pulling/Pushing: 10% of the time.
- Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time.
- Sitting: Sitting for prolonged and extended periods of time.
Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.
TPG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.
If you require accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquires to HRsupport@theprovidenciagroup.com
