Customer Care Representative

Customer Care Representative

About us:

vineyard vines is a highly successful, privately held, American clothing and accessory retailer founded in 1998 on Martha's Vineyard by brothers, Shep and Ian Murray. With Shep & Ian still at the helm today, vineyard vines has experienced exponential year over year growth and now operates over 120 retail locations locations including an outlet division, a successful e-commerce business, domestic distribution center, and expanding corporate headquarters. In addition, vineyard vines is carried in major department stores such as Nordstrom and Bloomingdales as well as numerous specialty boutiques across the US. 

vineyard vines was founded on a state of mind that Every day should feel this good. 

You don't need to be on a beach, by the ocean or on vacation to have Every day should feel this good moments. It's a state of mind that we all experience, and one where everyone is invited. At vineyard vines, we don't live an #EDSFTG life away from our desks - we bring it to work with us, too. 

In our stores, at our Harbor Drive headquarters or working remotely, our company culture is fun, encouraging and welcoming to all. We work hard and play harder, and we never take ourselves too seriously. And while we have many company goals, our number one priority is making vineyard vines a great place to work for all employees. 

Our team is our family, and we'd never have grown to where we are today without them. 

We're committed to building an inclusive team across all channels, departments and stores within our community. We hope you'll join us and see what the smiling pink whale is all about. 

Overview:

Reporting into The Customer Service Manager, we are looking for an entry level candidate with an interest in customer service who is going to embrace the vineyard vines lifestyle. The ideal Customer Care Representative will be an enthusiastic member of a high-energy team. This position calls for an exceptional eye for detail as well as the ability to multitask in a fast-past environment. Customer Care Representatives are responsible for maintaining relationships with customers, so strong communication skills are essential.  Candidates who enjoy Arnold Palmers during the day and participating in basketball games at night are encouraged to apply.

Key Responsibilities: 

• Be responsible for communicating with our customers via phone, email, and in person regarding online/phone orders, issues, and experiences 
• Resolve customer complaints via phone, email, mail, or social media.
• Attract potential customers by answering product and service questions; suggesting information about other products and services.
• Open customer accounts by recording account information. 
• Recommend potential products or services to management by collecting customer information and analyzing customer needs 
• Assist with placement of orders, refunds, or exchanges. 
• Understand and implement exceptional customer experiences with each personal interaction 
• Live and learn the vineyard vines lifestyle and brand to become a true vineyard vines ambassador 
• Assist other departments with a multitude of projects on an as needed basis 

What you bring:

• A Bachelor’s degree is (preferred but not needed) with some experience in Sales, Marketing, or Communications is ideal 
• Ability to learn multiple systems quickly
• Ability to multi-task and listen
• Phone and people skills are a must, along with strong written and verbal skills
• Must be self-motivated with good organizational skills, strong attention to detail and excellent follow-through 
• Strong knowledge of vineyard vines products
• Aptness for problem solving 
• Willingness to be a team player and enjoy working in a group towards common goals and work in a  fast paced environment 

Every-day will feel this good because:

• We have a fun-spirited entrepreneurial culture filled with truly “good” people
• We have flexible working hours and work from home days to accommodate your personal life
• We offer a generous employee discount so you can rep our lifestyle on-and-off the boat
• We offer a competitive salary package, 401-K, commuter benefits, and paid-family leave, health savings , flex spending accounts, life & disability insurance
• We have an onsite gym as well as health & financial wellness programs to keep you active
• We offer 2 summer Fridays to take off in addition to a competitive vacation policy & holiday calendar