About SwiftStart
SwiftStart is a global Amazon agency that partners with high-growth consumer brands to position their brand for global expansion and rapid marketplace success. At SwiftStart, we are fixated on building the next generation of legendary brands and the people who will lead them.
To give ourselves our best shot at accomplishing this mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.
We recognize these values aren't for everyone. They're challenging.
In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.
- We Set The Standard
- We Exist To Drive Incremental Value For Our Clients
- We Create an Environment of Mutual Respect, Accountability and Shared Excellence.
For us to continue to build on our success, we are focused on developing our team both inside and outside the office, with the understanding that as we grow, you grow. Our team fosters a collaborative environment where we drive results, optimize our efforts, and achieve amazing things, and we have fun along the way!
SwiftStart is an Equal Employment Opportunity employer. We Embrace I.D.E.A. and are committed to fostering a culture of performance and inclusivity.
Role: Ecommerce/ Amazon Account Manager
This is a strategic leadership role focused on the forecasting and implementation of financial outcomes for your clients. Amazon Account Managers are responsible for the creation and retention of client revenue both for our clients and for SwiftStart.
Role Responsibilities:
- Oversee the profitable growth of marketplace channels (Experience scaling Amazon, Walmart. eBay channels preferred)
- Analyze client businesses in order to identify growth obstacles and clearly communicate monthly, quarterly and yearly growth targets.
- Create persuasive presentations to externally communicate strategic objectives.
- Identify and develop opportunities to further push growth through regular performance analysis and optimizations
- Stay up to date with the latest trends, best practices, and advancements in the Ecommerce industry.
- Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of SwiftStart and our client businesses.
- Communicate to senior leaders internally in order to action the agency around key opportunities for our clients.
- Be a subject matter expert for Amazon Account Manager to push the department forward.
We Set The Standard | Amazon Account Manager seek to set the definition of best in class for the agency. They set the pace for the team and for the clients with their preparation, proactivity and thoughtfulness when it comes to the creation and communication of strategic objectives.
- Committed to making decisions informed by research
- Customer service is referenced as the bar that others strive to emulate
- Take pride in arriving to meetings prepared with insight to contribute
- Organize your time and say “no” appropriately so that you can attend to what is most critical
- Committed to approaching challenge & failure with curiosity about how to improve
- High emotional intelligence including a unique combination of humility (willing to do the dirty work), ambition (vision for what your future holds), and empathy (identifying and caring for teammates and clients driving forces).
- Amazon Account Managers are the temperature leader for your team and clients. You step into a room to set the stage for someone else to stand in the spotlight and be the hero.
We Exist To Drive Incremental Value For Our Clients | Amazon Account Managers exist to turn marketing strategies into financial outcomes. You are uniquely positioned to oversee the platform-specific performance across all marketplaces and are responsible for translating day to day performance into financial expectations. They leverage the resources at their disposal to help the clients decide how to best spend their next dollar.
- Excited about the complexities of a business and love identifying solutions to growth problems. Both your team and your clients will look to you to point them in the right direction.
- Passionate about building brands for the next generation
- Clearly articulate your expertise so that even a beginner can understand the concept
- In the habit of documenting and reporting your work
We Create an Environment of Mutual Respect, Accountability and Shared Excellence | Amazon Account Managers foster an environment for exceptional people to excel on their team. They proactively communicate expectations in order to get the most out of their team and clients. They take on the role of educator and learner at all times establishing themselves as a AMZ Account Manager expert while allowing space for consistent growth as the industry evolves. They show respect for all clients as well as all internal roles in SwiftStart and they hole all members accountable.
- An insatiable curiosity, and an inability to leave a problem alone (no matter how complex) until you’ve found one or many different potential solutions.
- Seek opportunities to refine your skills without being prompted
- Desire to inspire others with your excellence and expertise
- Willing to put in the reps to be an expert in your domain
- Resist the temptation to play victim; instead, you take 100% ownership over outcomes
What Success Looks Like:
- Consistent preparation to bring excellence in client meetings, team interactions, and individual work on a daily basis.
- Daily tracking client pacing in relation to their growth targets and identifying areas of adjustment.
- Clearly articulate and communicate account performance in relation to the client’s growth targets. Anticipate client needs and proactively address issues and develop solutions.
- Collaborate with your team and set weekly objectives for each of your clients. Maintain constant awareness of weekly objectives status and seeing projects through to completion.
- Understanding the organization, culture and processes, gaining the respect of the business’ leadership team and your cross-functional support
- Effectively developing internal and external relationships that helps build rapport
- Establishing credibility and earning the trust of existing clients
- Creating efficiencies and identifying new measurements, metrics or strategies to meet company revenue goals/KPIs
- Delivering “Best In Class” service to clients that provides transparency, insightful data, actionable insights resulting in the success of a shared vision.
Requirements:
- Minimum 3+ years in an eCommerce/Amazon account management role, including experience working in a client-facing role within an agency.
- A proven track record for scaling eCommerce businesses across channels.
- Experience managing advertising budgets on marketplace platforms in excess of $100,000 per month.
- Minimum 1 year experience managing a team or leading cross-functional projects.
- Experience creating and presenting persuasive presentations.
- Bachelor's Degree or similar experience preferred, but not necessary. [if applicable - keep in mind this is preferred not required]
- Familiarity with analyzing financial statements, especially income statements / P&Ls.
- Ability to organize and work in a fast-paced environment in order to prioritize and manage multiple projects at once.
- A desire to take risks - but only after carefully examining the calculus and determining that your chosen course of action is most effective.
- Exceptional written and verbal communication skills.
