Residential Account Manager

Sanhua International is looking for an Account Manager to join our team in our Residential Business Unit. This person will operate as the lead on all critical business accounts.  The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The Account Manager is responsible for addressing client issues and responding to questions.   

The ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role. 

Responsibilities: 

• Oversee customer account management
  • Includes developing new business along with negotiating contracts and agreements to maximize profits.
  • Execute business plan for each assigned and targeted account.
• Collaborate cross-functionally
  • Work with customers’ engineering, marketing, and sourcing teams to ensure the products meet the specifications and support in solving problems with product usage.
  • Secure orders, guarantee product standards and assure product delivery.
• Ensure delivery to customers
  • Facilitate the timely and successful delivery of solutions according to customer needs and objectives.
  • Follow-up on orders to ensure quality and expectations are met; provide feedback.
  • Understand and communicate customers’ demands, roadblocks, and growth targets to appropriate team members and develop plan to satisfy customers’ requests
• Develop and nurture strong direct customer contacts and positive and proactive relationships with all levels of customers.

Requirements: 

• Bachelor's degree in Science, Technology, Engineering, or Mathematics preferred.
• 5+ years of experience with OEM HVAC Customer
• Strong verbal and written communications skills
• Excellent listening, negotiation, and presentation abilities
• Working experience in manufacturing companies, especially components providers 
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Position is Remote with travel requir