Job description

Role Objective

The team works on keeping Maps Data current and reflective of real-world changes. They work on issues submitted by end-users of Maps or test the location results of user queries submitted via Web Search or Maps interface.

The Mapping City/Country Expert will be responsible for high-impact work in improving transit data and providing country-specific expertise. The City/Country Expert will be responsible for developing and maintaining transit data pipelines, establishing the ground truth in the city/country they work in, and consulting on Transit/Micro-mobility projects.

Consultancy responsibilities:

Communicating with internal stakeholder teams and external companies to achieve project goals.

Provide input to create city/country-specific policy for existing general transit-related policy. The city/country expert works to apply existing Mapping policies to their specific city/country, providing insights into local transit/traffic laws, landmarks, and key mapping features.

Consulting on Urban transit systems and Multi-modal (including Micro-mobility & Walking).

Review of mapping operations issues for quality checks related to specific cities/countries of expertise.

Point of contact for mapping operations country-specific questions.

Document and analyze the information needs of product improvement for clients and facilitate delivering appropriate solutions.

Perform market comparison analysis of the features, data, or issues related to local transit.

Proactively suggest improvements to the data management platform and identify transit user expectations, data gaps, and provide insights to the product team.

Provide inputs to product/partnerships teams regarding local transportation modes and growth opportunities.

Act as a Country/Regional Transit POC for internal and external teams.

Understand the background, priority, and impact of requests; effectively communicate with program managers/stakeholders on the ask, timeline, and priority.

Data Management responsibilities:

Create city-level transit data modeling policies based on market needs and local regulations.

Leverage familiarity with local/regional urban transit systems to identify patterns and systematic data problems or gaps in transit data and improve or resolve the issues.

Make necessary edits for all transit data types if the provided static data is not accurate.

Identify transit user expectations, broken critical user journeys, data gaps, and provide insights to the product to improve the same.

Assist Program Managers in communicating with partners/providers about required data fixes or problematic data areas.

Evaluate data and GTFS mapping for prioritized cities to identify the need for internal adaptors or standardization.

Gain in-depth knowledge of the data, processes, tools, and policy (applicable to all processes/data types).

Translate and interpret comments and actions from various sources (e.g., user feedback) and troubleshoot problems based on instructions, training, and context.

Field escalations of complex or edge-case data issues from internal teams and resolve appropriately, including creating bugs for external teams.

Conduct in-city field research to determine the ground truth of transit issues and user problems.

Validate the quality of new and updated data in the data management platform.

Manage city-specific data pipelines through the transit data management platform, including updating pipelines using basic programming skills.

Develop outage and alert capabilities in their assigned city by effective monitoring.

Work with other internal teams to ensure the correct political format for the country is utilized.

Provide on-call support during non-working hours and weekends in case of any data outages.

Required experience:

1 to 3 years of experience.

Graduate or equivalent experience.

Good communication skills (read, write, and speak) in English and native local language.

Basic data analytics and technical writing skills are required.