As a Circonus Solutions Engineer, you’ll drive customer satisfaction and revenue by advising our customers and prospects on the value of Circonus' technology. Your responsibilities will revolve around supporting the pre and post sales process. This includes development and presentation of product demos, leading technically-oriented conversations with prospects, creation of written technical materials, and implementation of solutions on behalf of customers.
A successful candidate will be able to effectively communicate across multiple stakeholders, shift gears at a moment's notice, and enjoy the challenges of the sales process. Candidates should be comfortable building lab environments and scripting integrations ofter required for a successful engagement. If you're an established Solutions Engineer with a consistent track record in helping customers solve problems, we should talk.
This position is 100% remote.
Job ResponsibilitiesLead technically oriented conversations with customersContribute to all pre and post technical sales effortsDesign, build, and present demos for business and technical stakeholdersTravel to customer and prospect locations as needed/requested basisBridge the gap between business problems and technology solutionsAct as a technical subject matter expert for our platform at conferences, customer events, webinars, etcCollaborate with sales team to understand and qualify customer requirementsPlan and modify solutions to meet customer needsLiaise with customers and prospects to ensure expectations and quality goals are metRespond to RFPsProvide product feedback, technical insight, and customer requirements to Product teamEnsure all relevant processes are performed per internal procedure and documentationProvide coaching to the Sales team to enhance their product knowledge, technical acumen, and technical sales skillsQualifications5+ years in a customer-facing, sales oriented technical role as a Solutions Engineer, Sales Engineer or equivalentExperience with scripting in a language like Python and devops toolsExceptional written and oral communication skills, including ability to effectively communicate with customer “C-Suite” executive managementResults-oriented mindset with a track record of driving initiatives through to executionA collaborative approach to problem-solving and ability to effectively work with cross-functional teamsProactive self-management owning and completing tasks as neededExperience working with project management software such as JIRAExcellent analytical, problem solving, and debugging skillsExcellent written and oral communication skillsPreferred Experience10+ years’ experience in the technology industryExperience and/or senior level technical knowledge of monitoring and analytics solutions such as Prometheus, ElasticSearch or GraphiteExperience working with project management software such as JIRAThe right person will be highly technical and analytical, much like the company itselfCirconus offers a powerful telemetry intelligence platform to handle the world's most demanding use cases. From mission-critical IT infrastructure to data-intensive IoT applications, Circonus works with any tech and at any scale. Circonus uses advanced data science and patented technology to ingest and analyze telemetry data to deliver unmatched clarity, insights, and performance. From real-time alerts and fault detection to ML-based predictive analytics, Circonus helps companies optimize operations and deliver exceptional user experiences with confidence.
We recently raised a $10M Series B round led by Baird Capital with participation from our existing investors NewSpring Capital, Osage Venture Partners, and Bull City Venture Partners. This new funding is earmarked to further accelerate our growth, scale product innovation, and build upon the company’s record-setting performance in 2021.
Culturally, we operate like a startup. Small, agile teams with quick decisions and short, iterative cycle times. We relish our core values of respect, integrity, value, and growth, among others.
All of our positions include a discretionary PTO policy, generous employer health, and dental insurance, employer-matched 401(k) Plan, and more..
