MISSION
Missions are accomplished with people, driving towards a greater purpose. Foley has been a trusted partner to motor carriers of all sizes. Our technologically advanced approach to DOT compliance automates many of the background screening and compliance requirements motor carriers must comply with- making it easier for them to onboard and retain the right driver for their business. At Foley we just don’t help our customers stay compliant – we help them thrive.
A positive attitude is everything. At Foley, we’ve created a culture that rewards kindness, enthusiasm, and a can-do attitude. Whether we’re working together internally or helping a customer solve a problem, we approach every challenge with a sense of humor, optimism, and the determination to succeed.
CUSTOMER SUCCESS MANAGER
Foley is seeking a dedicated Customer Success Manager to take charge of managing and nurturing a portfolio of our valued clients. In this pivotal role, you will establish yourself as a trusted advisor, collaborative partner, and the driving force behind successful programs for our clients.
This is a remote option- those residing in CT, MA, GA, FL, SC, TX are welcome to apply!
WHO YOU WILL WORK WITH
As a Customer Success Manager, your sphere of influence extends across various fronts. You will engage in regular and meaningful communication with clients, addressing their needs, offering technical assistance, and proactively resolving challenges. Moreover, you'll operate in close coordination with internal departments, ensuring that our service consistently exceeds client expectations.
Because our departments work so closely together, we are always looking to improve our current process. We welcome ideas to work collaboratively with roles and departments. We cannot wait to hear your new ideas!
WHAT YOU WILL DO
In your first 90 days, you’ll
Within your first 6 months, you’ll
WHAT WE’D LIKE YOU TO HAVE
If you're a dynamic individual with a track record of fostering client success, embracing challenges, and cultivating collaborative relationships, we invite you to join our team. Your contribution will play a pivotal role in our ongoing enhancement initiatives.
The compensation for this position is $21 - $26/hour depending on experience and qualifications
WHAT YOU’LL LOVE ABOUT FOLEY
The people! Our employees and customers consistently express the best thing about Foley is our close-knit, exceptionally talented teams. Check out our customers feedback – on Trustpilot
Outstanding benefits. 3 medical plans to choose from, 2 level dental, and 2 level vision plans. Generous vacation, sick, and personal time off. 401K plan with a match. We’ve got your back so you can live your best life.
It’s about ideas over egos. You will have the freedom to explore new ideas and approaches in an entrepreneurial environment, supported by a collaborative team.
Professional growth. We open our roles to our employees first and encourage them to apply for growth opportunities. Our People Operations team is available to discuss career growth and help put a plan in place, helping employees achieve the growth they crave.
Our environment! We celebrate success and believe in transparency and teamwork to get us there. We invest in collaboration tools so you can meet with your team face to face. Many of our roles are remote and we want to ensure our employees are engaged and can interact with their peers in a virtual space.
What We Do, How We Do It
Too often, companies use a piecemeal approach when it comes to screening drivers. They might use one vendor to help recruit. Another to screen. And still, another to address the complex world that is compliance. This approach is inefficient, expensive, and redundant. Not to mention, it makes it too easy for things to fall through the cracks.
At Foley, we've built a company that effortlessly manages these three areas under one roof: recruit, screen, comply. Thanks to powerful technology combined with our compliance expertise, we're able to deliver a comprehensive solution to our customers and, as a result, a better overall customer experience.
Where We're Headed
We're always developing new solutions to slay tomorrow's recruitment, screening, and compliance monsters. At the core of these solutions is our vast collection of data—and the many ways to leverage it, whether that's developing software to calculate a company's compliance risk or implementing predictive analytics to identify the best drivers.
What It's Like to Work with Us
Diving deep into a niche industry and becoming an expert . . .
Continually growing and advancing . . .
Making lifelong friends during the process . . .
That sums up what it's like to work for us. We're a 250+ person company on the verge of explosive growth thanks to our AI-powered technology—and where it's headed with predictive analytics. If you'd like to board our rocket ship, check us out:
Keywords:
Customer Relationship Manager
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Customer Support Manager
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Customer Care Manager
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Customer Solutions Manager
Benefits
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