Senior Customer Success Manager

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

Job description, low-code style:

As the #1 low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. So let’s cut to the chase. We’re looking for Customer Success Managers, AKA Bridge Builders, to ensure our customers are realizing the full value from OutSystems products and solutions across their entire global enterprises.

The longer story:

Due to our exceptional growth, we’re looking for key players in our growing global Customer Success team. If you have an affinity for technology, a passion for making your customers successful, and natural talent for building great relationships, then this could be the role for you.

Here’s what a successful Customer Success Manager at OutSystems looks like:

• Manages a list of our strategic customers and important initiatives.

• Provides customers with business, technical, and product knowledge.

• Develops/executes effective success plans to drive customer outcomes.

• Educates customers on how existing and new product features/functionality will contribute to the growth of their business.

• Works closely with CS leadership to define and execute best practices for account management.

• Assists others at OutSystems as they support the customers in their digitalization journey.

• Works closely with Account Executives and Customer Success Engineers to identify and nurture customer renewal and growth opportunities to closure.

• Acts as the Voice of the Customer. Identifies and quantifies the key factors for customer success and then communicates them effectively to drive the solutions provided by OutSystems. Develops a plan to meet this criterion based on regularly cadenced communications with the customer (QBRs, Executive Meetings, etc.).

• Brings intelligent and relevant product feedback and recommendations from customers back to the Product Management team.

• Travels as needed to meet with Customers in person.

• Develops a plan to increase the penetration at your Customers that provides for increased OutSystems executive visibility.

• Innovates to make an impact: on your customers, your team, and the company.

Must Have:

• 5+ years’ experience in a customer facing role

• Experience in a Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services role

• Experience with large enterprise customers in a SaaS revenue model

• Track record of consistently delivering projects, driving successful technical programs, and managing technical accounts

• Experience working with a technical customer base and corporate IT projects and processes

• Proven ability to lead people internally and externally to drive outcomes

• A highly quantitative approach to understanding, measuring, and forecasting customer behavior and revenue

• Ability to work across geographies and cultures

• Bachelor’s Degree (or equivalent) or higher

Even Better:

• Intellectual curiosity

• Sense of humor

How you will be measured:

• Retaining and growing revenue within the existing customer base

• Increasing executive visibility into your customer base

• Increasing customer health scores and NPS

• Creating OutSystems advocates in your customer base

Potential Nicknames:

• The Golden Gate

• Brand Ambassador

• The Nurturer

About OutSystems

Our software platform is revolutionizing how organizations build and deliver business-transforming applications. OutSystems is one of the fastest growing B2B software companies in the world, with a base in Lisbon, Portugal, international locations in Atlanta, Boston, London, Amsterdam, Dubai, Tokyo, Sydney, and Singapore, and customers in more than 52 countries.

• Recognized as a leader in our market by top analyst firms, like Forrester and Gartner.

• Winner of multiple industry awards, including the prestigious CODiE award.

• Loved by customers who have voted us the best low-code software platform (Gartner Peer Reviews, TrustRadius, and G2 Crowd).

Working at OutSystems

We don’t have many rules, but we have a lot of common sense. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules, written by our Founder and CEO, Paulo Rosado. This commitment to culture has landed us in the top six Forbes Best Cloud Computing Companies and CEOs To Work For three years running.

• Disrupting the status quo is in our DNA. In fact, it’s why our company exists.  

• We ask “why” a lot. It helps us connect our individual work to the bigger picture, and sometimes even uncover a better way.

• Our offices are great places to be, but will never be the stuff of future tech mockumentaries. We’re much more down-to-earth than that.

Learn more at OutSystems Careers

Join us in disrupting the status quo of the low-code market, we give you the power to "Ask Why", you give our customers the power to innovate through software!