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Client Success Manager

extra holidays - fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Australia

Offer summary

Qualifications:

Bachelor's degree in Marketing or related field., 3+ years of experience in client-facing role., Strong understanding of SEO and digital marketing., Experience in account or project management..

Key responsabilities:

Serve as main contact for clients.
Develop understanding of client goals and needs.
Onboard new clients to digital strategies.
Monitor and report on campaign performance.

Linksult Marketing & Advertising Scaleup https://linksult.com/

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Job description

Job Title: Client Success Manager

Company Overview:
Linksult.com is a leading digital marketing agency committed to driving online growth and success for businesses through innovative SEO, content marketing, and strategic digital solutions. Our team is dedicated to providing exceptional service and delivering measurable results to help our clients achieve their business objectives.

Job Summary:
We are looking for a proactive and customer-oriented Client Success Manager to join our team. In this role, you will be the primary point of contact for our clients, ensuring they receive top-tier service and see continued value from our digital marketing strategies. Your focus will be on building strong relationships with clients, ensuring the successful execution of campaigns, and driving long-term success through strategic recommendations and support.

Responsibilities:

Serve as the main point of contact for assigned clients, managing day-to-day communications and relationship-building.
Develop a deep understanding of client goals, challenges, and business needs to tailor strategies that align with their objectives.
Onboard new clients and guide them through the process of setting up their digital marketing strategies.
Ensure the successful implementation and execution of SEO, content marketing, and outreach campaigns for clients.
Monitor and report on client campaign performance, providing actionable insights and recommendations for optimization.
Collaborate with internal teams, including SEO, content, and design, to ensure client projects are executed efficiently and meet expectations.
Conduct regular client meetings to review progress, discuss results, and address any concerns or feedback.
Proactively identify opportunities for account growth, upselling additional services that would benefit the client.
Resolve client issues or escalations promptly, ensuring client satisfaction and retention.
Stay up-to-date with industry trends, best practices, and new digital marketing strategies to provide clients with cutting-edge recommendations.
Prepare and deliver client reports, presentations, and other communications in a clear and professional manner.
Foster a strong, positive relationship with clients to drive long-term partnerships and renewals.

Requirements:

Bachelor’s degree in Marketing, Communications, Business, or a related field.
3+ years of experience in a client-facing role within digital marketing or a similar industry.
Strong understanding of SEO, content marketing, and digital marketing strategies.
Excellent communication and interpersonal skills, with the ability to build and maintain relationships.
Strong problem-solving abilities and the ability to handle client concerns effectively.
Experience in account management or project management, preferably in a digital marketing agency setting.
Ability to analyze campaign data and provide clients with actionable insights.
Detail-oriented with excellent organizational and time management skills.
Ability to work independently and collaborate with cross-functional teams.
A proactive, client-first mentality focused on delivering exceptional service.

Location:
Remote, with flexible working hours.

Salary Range:
Competitive, based on experience, with performance-based bonuses.

Benefits: