Technical Writer

LastPass is looking for a Technical Writer:

We are seeking a self-motivated and strategic Technical Writer to join our Digital Support Content team within the Customer Experience department.

About the team:

Our Digital Support Content team includes a highly experienced and professional videographer, as well as several technical writers with varying levels of expertise and specialized knowledge in role-adjacent fields.

If you are passionate about complex problem solving and motivated by scale, then this is the role for you!

Who will you work with?

In addition to working with the Digital Support Content team, this role will collaborate with a variety of cross-functional teams across the organization to address and improve areas that impact the customer experience. The primary key partners are the teams assigned in the Product space, but you will also work with customer support, customer success, product marketing, and technical relationship managers to identify customer needs and how to address those needs through effective support solutions. Our goal is to promote self-service and case/call deflection by providing customers with comprehensive and accurate support resources.

What are some of the exciting challenges you will be working on?

• Product Support Site – You will create, publish, and maintain professional digital content (articles, user guides, etc.) focused on helping customers self-assist.
• Cross-Functional Teams – You will collaborate closely with product, development, support, and marketing teams to prepare for releases and improve the customer experience.
• Data Analysis – You will analyze metrics to guide strategic content decisions, identify gaps, and extract actionable insights.
• Style Guide – You will help streamline writing styles, define terminology, and collaborate with team members to create a comprehensive style guide for product documentation.
• Localization Strategy – You will assist in coordinating content translations to support LastPass’ growth into global markets.

What does it take to work at LastPass?

• Writing and grammar skills at a proficient level in English
• Proven experience in creating minimalistic self-help resources
• Experience with structured content (DITA XML required)
• Experience with managing and using standard operating systems (macOS, Windows) and mobile platforms (iOS, Android)
• Good understanding of software development processes
• Proven interpersonal skills with the ability to build strong relationships with teammates and other cross-functional teams
• Self-starter with the ability to work efficiently under limited supervision in a remote-first environment
• Ability to provide writing samples that demonstrate technical writing skills

It's great, but not required:

• Experience with image/video editing software (e.g., Snagit, Figma, Miro, Camtasia)
• Experience with data applications (e.g., Tableau, PowerBI) and analyzing & utilizing data to drive decisions about support content
• Basic understanding of how APIs and integrations work
• Experience with billing systems and protocols for online purchase flows
• Familiarity with Salesforce Experience and/or Salesforce Service Cloud services
• Experience with chatbots and/or generative AI components