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Senior Technical Writer

Remote:

Full Remote

Salary:

13 - 143K yearly

Experience:

Senior (5-10 years)

Work from:

Canada

Offer summary

Qualifications:

7+ years of technical writing experience, Skilled in simplifying complex concepts, Strong attention to detail, University degree in relevant field.

Key responsabilities:

Create high-quality external product documentation
Collaborate with teams to understand documentation requirements

Instacart Information Technology & Services Large https://www.instacart.com/

1001 - 5000 Employees

See more Instacart offers

Job description

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role -

The Instacart Platform is a retail enablement platform with solutions for online and in-store commerce. We are looking for a senior technical writer to work with our enterprise teams to document our white-label e-commerce capabilities, such as online shopping, checkout, fulfillment, and order status management. Our external partners include retailers, advertisers, and developers.

About the Team -

You’ll work directly with our Product Engineering, Product Management, and retailer-facing teams to understand our products, market, and audience, and then create a positive, engaging learning experience for partners that will ultimately drive adoption and ubiquity of our products. You will be responsible for creating external product documentation. Deliverables will include concepts, release notes, FAQs, product tutorials, API documentation, and more.

About the Job

Work with internal teams (primarily Product and Engineering) to understand Instacart solutions, use cases, and documentation requirements for partners

Produce high-quality external product documentation that is tailored to our target audience
Develop documentation/content plans and socialize with key stakeholders
Create diagrams and other visual aids
Edit content created by teammates
Work with partner-facing teams (e.g., Technical Support, Customer Success Managers) to collect partner feedback and incorporate it into documentation
Work with the Product Marketing team to understand and collaborate on positioning, tone and messaging
Maintain a comprehensive library of technical terminology and documentation
Encourage awareness and usage of documentation
Monitor documentation usage and develop and execute on plans to drive awareness and usage with external and internal audiences
Act as a project lead
Mentor less experienced writers

About You

Minimum Qualifications

7+ years of experience as a technical writer in a software development environment delivering documentation to an external audience
Skilled at making complex concepts and/or technical products easy to understand for a business / non-technical audience
Ability to deliver high-quality external documentation with high attention to detail
Ability to thrive in a fast-paced and ambiguous environment
Experience successfully navigating a complex organization and incorporating feedback from multiple stakeholders
Ability to provide and maintain the external voice of a company
Ability to multi-task and juggle competing priorities in a high-pressure, results-driven environment
Strong project planning and project management
Highly motivated, with the drive to improve existing deliverables, initiate new actions in line with business objectives, and deliver results, often under tight deadlines
Superb grammar and spelling
Proven track record of putting process and best practices in place
Knowledge of current technical writing methods, trends, and technologies
Experience working in a company with 500+ employees
University degree in English, Communications, Technical Writing, Engineering, Computer Science, or a related field

Preferred Qualifications

Technical writing certificate or similar qualification
Experience with API documentation
Experience with Markdown and “documentation-as-code”
Grocery and/or retailer industry experience
Experience working at a tech startup, in e-commerce, or in the technology sector

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta and British Columbia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For Canadian based candidates, the base pay ranges for a successful candidate are listed below.

CAN

$129,000—$143,000 CAD