Hi, I'm Christy Anne, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customers and employee experiences extraordinary.
This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer
We are looking for a Senior Technical Writer who will:
§ Create and maintain end-user technical content including software product documentation and release communications, online help, and other client communications with minimal supervision
§ Analyze technical specifications and designs with a high degree of proficiency and minimal direction, and translate that technical information into content appropriate for an end-user audience with minimal direction
§ Write to technical specifications, document design requirements, and department style guide standards, consistently showing mastery of department style guide standards
§ Consistently use department template to format technical content according to department standards, consistently showing mastery of department formatting standards
§ Act as subject matter expert on department style and format
§ Prepare source files for edit, SME review, and publication according to department procedures
§ Successfully manage multiple projects with a high degree of proficiency, adhering to project plan specifications; update project database throughout life of project
§ Demonstrate subject matter expertise for at least three CSG products
§ Promote positive teamwork and department participation in line with department and company goals and initiatives
§ Mentor content developers in department standards, style, and processes
§ Lead department initiatives
§ Develop and present information to the department on an annual basis, as well as to management when necessary
§ Provide managerial support as needed
§ Perform additional tasks as needed
Project research in preparation of releases or project implementations
Content development for release previews, bulletins, user guides, or job aids
Style and formatting considerations
Editing, QA, SME, and publication groundwork
Mentoring responsibilities
Department side projects
Other duties as assigned
Our Guiding Principles
Impact
Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity
Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration
Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
CSGer Perks & Benefits
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
- And so much more!
View More Benefits (https://www.csgi.com/careers/)
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Our Story
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here
Location(s):
India Remote
