RTO Support Coordinator (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

You would be the right fit for the position if you have experience and passion for operations, can think on your own and act with autonomy in a growing start-up.

Be a part of a team where you will:

• Support real time operations on a daily basis and ensure their stability, by monitoring the overall status of orders and taking action when necessary;
• Ensure excellent operating conditions in cities and countries of Glovo, by taking preventive measures according to planned events;
• Proactively manage the Glovo network on the day of the operation, controlling cities and countries, fleet capacity and partners;
• Perform real time fleet management, through manual and automated actions, using the tools provided by Glovo and supporting the courier fleet;
• Deep-dive and have a complete understanding of the local operations at all times;
• Handle proactive contingency day planning during times of disruption;
• Optimize metrics deviations at city, country or global level;
• Become the main trigger of the operational levers, improving the network capabilities;
• Ensure the stability of day-to-day operations;

You have:

• Proven experience of minimum 1 year in an Operations Control Center;
• Ability to work in a fast-paced environment and track thousands of movements every day;
• B2 level of English, both written and spoken;
• Proficient in MS Office, G-docs;
• Data-driven approach in the solving of complex issues;
• Excellent abilities to work in a team but to also act independently when needed;
• Capability to work under pressure in a changing environment;
• Flexibility to work in 24/7 shifts, including weekends, nights and occasional holidays;
• Positive attitude and open for changes;
• Prioritizing skills: have an OKRs oriented in order to be able to take decisions or tasks over others in real time, being able to manage your time and workload balance;
• Being able to follow up processes and being curious in order to understand when it is necessary make an exception and do the task in another way;

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Cobee discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!