XactAnalysis Technical Coordinator, Insurer Management Services (IMS) - Full Time, Remote (Anywhere in Canada)

Company:

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential. 

The XactAnalysis Technical Coordinator will be accountable for the delivery of XA reporting and XA Client Guidelines to support ClaimsPro operational leadership and enable adjusters to understand and meet insurer expectations. Supporting the Director of IMS, The XA Technical coordinator will also be responsible for measuring regional performance, communicating the results to internal stakeholders, and developing strategies to drive better outcomes. Working within a team environment, the incumbent will be responsible for continuously working to enhance XA performance within Claimspro. This role is critical to ClaimsPro’s objective to become the most trusted partner in the industry.

Role Responsibilities:

• Support the Director of IMS and Regional adjusting teams in the proactive design of workflows to create efficiencies for XA usage.
• Create, manage, and oversee XA Standard Operating Procedures.
• Maintain current client guidelines and expectations related to the use of XA.
• Review guidelines and provide feedback on potential issues
• Monitor and maintain active XA user list.
• Work in conjunction with other departments to support client needs.
• Assist with onboarding adjusters to projects
• Collaborate with key stakeholders on any special projects and initiatives related to XA
• Identify adjuster XA handling trends and coaching opportunities.
• Provide reporting on adjusted performance aligned with account requirements.

Qualifications & Experience:

• 3 to 5 years of relevant experience
• Demonstrated advanced knowledge of XactAnalysis
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Demonstrated ability to communicate effectively at all levels of the organization, including presentations to both internal and external stakeholders.
• Proficient in Microsoft office suite (Excel, Power Point, Word, Outlook, SharePoint)

Competencies:

• Communication Skills: Must communicate effectively and persuasively with both internal and external stakeholders.
• Leadership: Motivated to collaborate with internal and external partners to work towards a common objective in constantly evolving environments.
• Problem Solving: Working to improve existing processes and procedures proactively and consistently.
• Teamwork: Ability to collaborate with multiple stakeholders and manage conflicting priorities in an effective manner to attain results.
• Rigorous attention to detail and adherence to deadlines.

Environment/Working Conditions:

• Remote work environment – anywhere in Canada
• Positive team dynamics
• All prospective employees must pass a background check

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.