Job Title: Project Coordinator I
Job Description
This position reports to the Project Team Manager. A Project Coordinator thrives in a fun and fast-paced environment. This position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions. The Project Coordinator will work within a team environment and communicate internally with other departments.
Responsibilities
- Provide members with a personalized creative experience
- Work intimately with members and coordinate the entire lifecycle of their projects
- Ensure stellar customer satisfaction at all times
- Partner with Publishing teams to ensure that members are enrolled in the proper service package
- Work internally with other departments to ensure a quality product is delivered in a timely manner
- Use a wide variety of software systems to navigate customer accounts and proactively monitor accounts to anticipate problems before they occur
- Meet all performance and quality metrics
- Initiate process improvement projects within the department and drive them through to completion
Essential Skills
- Associate’s Degree
- Customer service experience
- Experience working with high-volume processes
- Working knowledge of Microsoft Office Applications
- Ability to work weekends and overtime as required
- Authorized to work in the US without sponsorship
Additional Skills & Qualifications
- Bachelor's degree preferred
- Aptitude to quickly learn new systems and software
- Ability to multi-task and prioritize, with strong organizational and follow-up skills
- Excellent oral and written communication skills
Work Environment
This is a remote position, but candidates should be based in Seattle. Training will be onsite for the first couple of weeks. There may be a requirement to go onsite for return to office (RTO) in January, but this is not yet confirmed. The team consists of six members.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, Diversity And Inclusion Are a Bridge Towards The Equity And Success Of Our People. DE&I Are Embedded Into Our Culture Through
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
