Offer summary
Qualifications:
3+ years of experience in customer success or account management for a SaaS company, Strong proficiency in hosting virtual webinars, Knowledge of account management metrics (churn, retention, NPS), B.Sc. or Masters in Life Sciences is a plus, Excellent organizational skills.
Key responsabilities:
- Proactively reach out to clients' decision-makers
- Onboard new users and demonstrate platform features
- Uncover client needs and deliver value to drive engagement
- Track user satisfaction and prevent churn through NPS
- Liaise with various internal teams to fulfill customer needs