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Remote SW Engineer

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Italy

Offer summary

Qualifications:

Minimum of 2 years experience, Knowledge of C/C++ programming, Familiarity with real-time OS, Ability to read electrical drawings, Health and Safety awareness.

Key responsabilities:

  • Provide remote troubleshooting support
  • Conduct root cause analysis
  • Monitor system performance and reliability
  • Prepare software changes as directed
  • Offer customer recommendations for maintenance
KION Group logo
KION Group XLarge https://www.kiongroup.com/
10001 Employees
About KION Group
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries. We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers. Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry. With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis. No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally. Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales.
See more KION Group offers

Job description

Dematic is looking for a talented Hot-Line Engineer, to be hired with a permanent contract, for its premises in Cernusco Sul Naviglio. He/She will Cover SLA in terms of Remote Service Support for all Dematic Italy circular sorter installed base mainly on Europe Level and partially on Global level and will Maximizing Customer Satisfaction by Remote Troubleshooting and RCA, reporting on most effective and efficient way.

What we offer:

    • Career Development
    • Competitive Compensation And Benefits
    • Pay Transparency
    • Global Opportunities

     

    Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

    ha il menu contestuale

    Tasks and Qualifications:

    The Remote Service Engineer is going to work on: ​

    • Remote Troubleshooting related to Dematic Italy Sorter Installed Base
    • Root Cause Analysis
    • Feedback to customers through failure report and Follow up of failures
    • Remote monitoring and analysis of system performance and reliability
    • Finding and development of improvements
    • Monitoring and Mapping the sites
    • Predictive Maintenance
    • According to the indication of CoE team leaders to prepare software changes
    • Remote support CoE engineers when requested
    • Prepare and monitor sorter statistics on live system
    • Provide remote support to specific critical customers during ramp-up phase
    • Provide 24h remote support for CS
    • Provide customer recommendations in terms of Maintenance
    • Check customer satisfaction

    Who are we looking for?
    A  candidate with the following features:

    • Minimum of 2 years of experience in similar role
    • Experience on troubleshooting and problem-solving methodology
    • Availability to work on shifts
    • Knowledge on SW programming (C/C++ software experience)
    • Knowledge on real time OS
    • Ability to read electrical and mechanical drawings
    • Health and Safety awareness
    • Knowledge of Microsoft Office package
    • PLC Programmer  & Siemens TIA Portal
    • Electrical/Mechanical/Control knowledge in Industrial environment

    Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Customer Success ManagementMechanical DrawingsIndustrial Control SystemsReal-Time Operating SystemsUser FeedbackSystem MonitoringHealth And Safety Plan (HASP)Root Cause AnalysisElectrical DiagramsC++ (Programming Language)

    Other Skills

    • Problem Solving
    • Remote Troubleshooting
    • Microsoft Office
    Are you interested?

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