Offer summary
Qualifications:
Bachelor’s degree in Computer Science or similar, 2-5 years of experience in software application support, Strong interest in software development, Working knowledge of databases and administration, Experience with Microsoft Windows system administration.
Key responsabilities:
- Manage incoming application queries and troubleshoot issues
- Provide effective solutions and improve user experience
- Document support processes and maintain documentation
- Create and analyze service desk reports for quality control
- Interact with international teams to ensure customer satisfaction