Offer summary

Qualifications:

Fluency in Czech and English, Previous experience in customer support is a plus, Strong communication and interpersonal skills, Familiarity with customer service software preferred, Reliable internet connection and home office setup.

Key responsabilities:

Act as the primary contact for customers

Provide accurate information on products and services

Ensure high levels of customer satisfaction

Document interactions and maintain records

Collaborate to improve service quality

Job description

Patrique Mercier Recruitment is excited to present a fantastic opportunity for a Czech Speaking Customer Support Representative to work from the beautiful location of Greece! If you are passionate about delivering excellent customer service in a vibrant, multicultural environment, this role is for you.

As an essential member of our customer support team, you will assist Czech-speaking customers with their inquiries, providing effective solutions and support. This position offers a unique chance to enhance your professional skills while enjoying the charming lifestyle that Greece has to offer.

We are looking for motivated individuals who are dedicated to helping others and are ready to embark on a rewarding career adventure. If this sounds like you, we would love to hear from you!

Responsibilities

Act as the primary point of contact for Czech-speaking customers through various channels, including phone, email, and chat.
Provide accurate information regarding the company’s products and services and resolve customer inquiries efficiently.
Ensure high levels of customer satisfaction by delivering friendly and professional support.
Document customer interactions and maintain accurate records within the system.
Collaborate with colleagues to improve service quality and the overall customer experience.
Stay informed about products and company policies to assist customers effectively.
Adhere to established procedures to ensure compliance and quality in service delivery.

Requirements