People Support & Office Manager | Cape Town

Be the Backbone of Our Vibrant Office – Join Us as Our People Support & Office Manager!

Are you a proactive, dynamic individual with a passion for creating a seamless office experience and fostering a vibrant workplace culture? At Ten Group, we're seeking an energetic People Support & Office Manager to be the heartbeat of our office operations, ensuring everything runs smoothly while contributing to an exceptional employee experience. If you're ready to take on a role where no two days are the same and make a real impact in a fast-paced, luxury-focused environment, we want to hear from you!

Key Responsibilities:

Reception:

• Provide a warm and professional welcome to all visitors and clients, ensuring a positive first impression.
• Maintain the reception area and meeting rooms, keeping them tidy and presentable at all times.
• Manage mail, deliveries, and couriers, ensuring efficient distribution and dispatch.
• Offer ad-hoc support to teams across the business, including PA assistance for the CEO and senior management.

Office Management:

• Liaise with landlords and agents to ensure building maintenance is carried out promptly, including emergencies.
• Manage cleaning staff, office supplies procurement, and stock control, securing the best value for Ten.
• Oversee office security, including access control and staff ID pass administration, ensuring a secure environment.
• Conduct regular office security and health & safety checks, ensuring compliance with company policies.
• Maintain clear records of office management processes and liaise with various teams to ensure smooth operations.

Health & Safety:

• Conduct health and safety inductions for new starters and visitors, ensuring adherence to H&S policies.
• Manage fire safety and first aid training, ensuring adequate staff coverage.
• Maintain an up-to-date accident book and review near-miss incidents, implementing preventive measures.

People Experience Support:

• Coordinate background checks and manage employee celebrations such as 'Tenniversaries' and milestone events.
• Organize social treats for employees and plan the annual office party, ensuring a vibrant office culture.

Requirements

This position is office bound (100%) and would require the candidate to be in the Cape Town office.

Education & Experience

• A pass in high school / secondary school level qualification in English and Math's
• Bachelor Degree in fields such as Business Administration, Management, Human Resources, Office Administration, or Facilities Management are commonly preferred.
• HR Certifications (if HR is a component of the role): SHRM-CP/SHRM-SCP or PHR/SPHR (Society for Human Resource Management or Human Resources Certification Institute) to validate knowledge of HR practices, policies, and compliance. Beneficial but not a must.
• 5–10 years of relevant experience, including leadership in office management, team coordination, and facility management.

Knowledge & skills

• A role model for our core values: Member Focused, Trustworthy, and Pioneering.

• Highly organized with excellent time management and multitasking abilities.
• Strong verbal and written communication in advanced English and abilities for liaising with employees, vendors, and external stakeholders with professionalism and discretion.
• Problem-solver with the ability to handle unexpected situations calmly and effectively.
• Adaptable, approachable, and enthusiastic about fostering a positive work environment.
• High emotional intelligence for resolving conflicts, supporting employees, and maintaining a positive office culture.
• Maintenance coordination: Ability to oversee the maintenance of office facilities, ensuring a safe and functional work environment.
• Knowledge of Health & Safety Compliance: Understanding of local safety regulations.
• Emergency preparedness: Managing fire drills, evacuation plans, and ensuring emergency equipment is properly maintained.
• Financial Acumen: Experience managing budgets, expenses, and procurement related to office operations.

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• Safe & secure off-street complimentary parking.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• We also offer a company contribution towards medical aid.
• Lyra Health Employee Health and Wellness (LHWP) services which are confidential and free for all employees to use.
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Life Group is a global luxury concierge service, and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do!

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 20. November 2024. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application!