Offer summary

Qualifications:

Fluency in Polish and English, Previous experience in IT support preferred, Strong analytical and problem-solving skills, Familiarity with operating systems and software, Detail-oriented with customer service commitment.

Key responsabilities:

Provide high-quality IT support to clients

Efficiently troubleshoot hardware and software issues

Document client interactions and inquiries

Collaborate with team for issue resolution

Participate in training to enhance skills

Job description

Patrique Mercier Recruitment is excited to offer an outstanding opportunity for a Polish Speaking IT Support Analyst to join our vibrant team in Greece! If you have a passion for technology and enjoy helping users resolve their technical challenges, this role is perfect for you.

As a Polish Speaking IT Support Analyst, you will be the primary point of contact for our Polish-speaking clients, providing exceptional support and troubleshooting a range of IT-related issues. Your expertise will help ensure that customers receive timely and effective solutions, enhancing their overall experience.

This is an incredible chance to advance your career while immersing yourself in the rich culture and beauty of Greece!

Responsibilities

Provide high-quality IT support to Polish-speaking customers through phone, email, and chat.
Efficiently troubleshoot and resolve a variety of hardware and software issues.
Document all client interactions and keep detailed records of support inquiries.
Collaborate with team members to ensure smooth resolution of customer requests and issues.
Stay informed about product updates and company policies to provide accurate assistance.
Participate in ongoing training to enhance technical skills and knowledge.

Requirements

Fluency in Polish and English, both written and spoken.
Previous experience in IT support or technical troubleshooting is preferred.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Ability to work independently as well as part of a collaborative team.
Familiarity with various operating systems, software applications, and networking concepts.
Proficiency with support tools and technology.
Detail-oriented and committed to providing exceptional customer service.
Willingness to adapt to a fast-paced work environment.
Valid European Passport or ID required.

Benefits