Offer summary

Qualifications:

Fluency in Polish and English, Experience in IT support preferred, Strong analytical and problem-solving skills, Familiarity with operating systems and networking, Detail-oriented with customer service focus.

Key responsabilities:

Provide IT support via phone, email, chat

Troubleshoot hardware and software issues

Document interactions and maintain records

Collaborate with team for effective resolution

Participate in training to enhance skills

Job description

Patrique Mercier Recruitment is delighted to announce an exciting opportunity for a Polish Speaking IT Support Analyst to join our team in Greece! If you are passionate about technology and enjoy helping others, this is the perfect role for you.

As an IT Support Analyst, you will leverage your language skills and technical expertise to provide outstanding support to Polish-speaking clients. You will be responsible for diagnosing and resolving a variety of IT issues, ensuring customers receive quality assistance in a timely manner.

This position not only allows you to enhance your career in a supportive environment but also offers a chance to experience the beautiful culture and lifestyle of Greece!

Responsibilities

Deliver high-quality IT support to Polish-speaking customers via phone, email, and chat.
Troubleshoot and resolve hardware, software, and technical issues efficiently.
Document all customer interactions and maintain accurate records of support activities.
Collaborate with team members to ensure effective resolution of customer inquiries.
Keep up-to-date with product knowledge and company policies to provide accurate information.
Participate in training sessions to improve skills and expand knowledge of IT systems.

Requirements

Fluency in Polish and English, both written and spoken.
Experience in IT support or technical troubleshooting is preferred.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Familiarity with operating systems, software applications, and networking concepts.
Proficiency in using various support tools and computer systems.
Detail-oriented with a commitment to providing outstanding customer service.
Willingness to adapt to a fast-paced work environment.
Valid European Passport or ID.

Benefits