Operational and IT Support Specialist - Betfair Brazil

Operational and IT Support Specialist - Betfair Brazil

Job title: Operational and IT Support Specialist - Betfair Brazil

Location: Sao Paulo, Brazil

Overview of the role:

As we continue to grow Betfair Brazil there is a requirement for a natural problem solver to be able to help out across various areas of the business. There is an opportunity for someone who thrives in a fast paced environment and is comfortable working across multiple business areas.

There will be a blend of technical support, office management, HR admin and supporting our leadership team.

Our new Sao Paulo workspace is the perfect place for team collaboration and individual growth. It is located in the Paulista neighbourhood with great transport links across the city and exciting working environment. This role will be part of our hybrid working environment with a blend of time in the office and from home.

What you’ll do:

• Manage all incident and request to ensure that work is completed to theiteam members’ satisfaction

• Address and resolve basic and complex incident and requests; enter quality information into tickets and appropriately capture data; complete follow-up and follow-through on all support tickets

• Contribute to self-help knowledge bases and documents typical requests and incidents, resolutions and work around procedures

• Responsible for hardware deployment and onsite support, including PCs, monitors, printers, and anything else deemed “IT Equipment”

• Ensures inventory of equipment that is being deployed or recovered is recorded and updated of any changes

• Manage contractor and vendor relationships and coordinate and monitor their activities including organizing repairs and following through to completion.

• Plan and manage all workplace services

• Liaise with Landlords agents, maintenance personnel

• Raise purchase orders and reconciling invoices

• Manage and coordinate meeting rooms and equipment as necessary

• Deal with all FM related administration

• First Aid and Fire Warden duties.

• Support the HR department in day-to-day operations, including to ensure that all employees are accurately logging their work hours, attendance, and breaks into the HR system, and review employee time reports regularly to identify and address any discrepancies or missing entries, informing the HRBP of any issues.

• Support the preparation and maintenance of compliance-related documentation, such as health and safety records and audits.

• Assist with addressing basic employee inquiries related to HR policies, workplace issues, or benefits.

• Help organize employee engagement activities and assist with employee well-being programs.

• Coordinating medical exams for employees (hiring medical exam, return to work, exit medical exam, periodic health check-up)

• Welcoming new starters and delivering local onboarding

• Assist the Reward team to coordinate Vale Transportation, Food Vouchers and Childcare allowances and general benefits-related inquiries.

What you’ll bring:

• University degree or diploma in a related field or equivalent work experience

• Hands on experience in IT operations

• Knowledge of IT hardware (desktops and laptops) and software systems, networks, operating systems (Windows MacOS) as well as Android and iOS

• Customer-focused, ability to manage internal users and service multiple requests

• Initiative and follow-through ability

• Excellent verbal and written communication skills

• Strong analytical and problem-solving skills

• Ability to work independently and as part of a team

• Strong time-management skills and knowledge to focus consistently on both support and project-related tasks

• Excellent problem-solving skills Strong interpersonal skills

• Working knowledge of health, safety and environmental regulations

• Some supervisory experience

• First Aider and Fire Warden/Marshall trained

• Ability to maintain confidentiality and handle sensitive information.

It’s ok if you don’t think you tick every box on this list. We love people who want to challenge themselves and are passionate about what they do. If you believe you can contribute in some areas and are eager to learn, we encourage you to apply.

Why choose us:

• Aside from a generous base salary, we have a fantastic benefits & rewards program that is designed to encourage personal and career development.

• Discretionary annual performance bonus

• 13th Month Payment

• Annual Salary Increase

• Long Term Disability (LTD)

• Health and dental insurance for you, your partner and your children (if you all live at the same address)

• Personal life insurance and income protection

• A personal interest allowance to let you learn something new or pursue a hobby

• Employee Assistance Programme

• Transportation and Childcare Allowance

• R$ 1000 per month in Meal Vouchers

• Maternity Leave - 26 weeks paid, Paternity Leave 4 weeks paid

• External learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning “Power Hours” every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career

• Family Reward

Equal opportunities:
At Flutter International we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity, respecting all our uniqueness and differences.

We welcome you to let us know whether you have any accessibility needs. All you need to do is email us at talent@flutterint.com. Your journey with us is focused on ensuring you have what you need to be your best self.

Learn more about the works we are doing on Inclusion and Belonging here: https://careers.flutterinternational.com/working-at-flutter-international/diversity-equity-inclusion/

The group:
Betfair Brazil is a proud member of the Flutter Entertainment family, a global leader in sports betting, iGaming, and entertainment. We're not just another company; we're listed on both the prestigious FTSE 100 index on the London Stock Exchange and the New York Stock Exchange (NYSE). What sets us apart is our world class brands, cutting-edge products, and our International division includes our operations in over 100 global markets and offers sports betting, casino, poker, rummy and lottery, mainly online. What truly defines us is our commitment to ensuring that the excitement of gaming and entertainment is experienced in a responsible and sustainable way. Our remarkable team of over 8,000 colleagues drives this vision, spread across 28 offices worldwide.

The company can run background checks to the extent permitted under applicable law as long as it has legitimate interest and when such background information is required to satisfy legal or regulatory obligations.

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