Job Description
CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.
CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trubull, CT, produces and markets a wide array of products and services for use by women's health clinicians. More information can be found at www.coopersurgical.com.
The
Inside Sales Representative, Newborn Stem Cell- Tucson, AZ communicates with expectant families the value of cord blood banking, empowering them to make an informed choice on their banking options through superior service and accuracy of information.
Responsibilities
- Educate families on their cord blood banking options, empowering them to make an informed decision.
- Deliver superior customer service on all inbound and outbound calls, emails, and/or chat sessions.
- Remain current on all procedural activities and follow ups.
- Remain current on all training and other administrative tasks.
- Meet or exceed monthly, quarterly, and yearly sales and client service goals.
- Adhere to all Consumer Sales processes and policies.
- Review recorded calls with the manager to identify best practices and areas of opportunity.
- Ensure quality standards are met per company Quality Policy.
- Generate IRs to capture client and other relevant issues.
- May be trained as a mentor/trainer.
- Ensure client data, including personal, credit card and medical information is protected.
Qualifications
Bachelor’s degree, or minimum two years of sales experience required, or equivalent combination of education and experience is required for consideration. Previous inside sales or call center experience is a plus.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
- Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Computer Skills: To perform this job successfully, an individual should have knowledge of Siebel Systems, Inc. Contact Management systems; Microsoft Internet Explorer Internet software and Microsoft Excel Spreadsheet software; Familiarity with MS Office.
- Other Requirements:
- May be required to work hours (weekends/holidays) outside the normal business schedule.
- Responsible for monitoring work hours to avoid the accrual of overtime. Overtime must be approved by a manager.
- May be required to be accessible by pager/cell phone during off hours
- Work hours dictated by requirements of the Consumer Sales department.
The starting base pay for this role is between $45,000 and $50,000 with a total earnings potential of up to $75,000 at target.
As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.
To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
