Assessment Technology Specialist

Job Description:

About ETS:

For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include TOEFL, TOEIC, GRE and Praxis. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

Position Summary

For smaller-scale and less complex features, the Assessment Technology Specialist will be expected to independently define and implement configurable system capabilities, define and elaborate the requirements for new and updated system functions, and directly write and maintain support documentation in addition to performing end-user support and training activities. Some independent work may be done in consultation with more senior staff, and this position may contribute to larger-scale and more complex features in collaboration with more senior staff.

The position is distinctive in that it requires the ability to independently participate on teams supporting assessment design, assessment technology capabilities, and agile system development activities. Staff in this role may be asked to serve as a team member on agile sprint teams.

Responsibilities

• Jointly contribute to improvements to processes for assessment design, development, administration, scoring, and reporting that lead to better utilization of and enhancements to existing systems.
• Contribute to implementation of enterprise-wide standardization by constraining variation in systems use across testing programs.
• Contribute to cost estimates within the division for ETS initiatives and RFP responses, including documenting program design features that drive systems costs.
• Contribute to technology development team as feature contributor or lead for medium to high complexity features.
• Contribute to teams building and implementing process automation and optimization including build and adoption activities defined within the team.
• Adhere to ethical standards and comply with the laws and regulations applicable to the job function.
  
  

Required Experience:

Knowledge/Skills

• Familiarity and novice-level experience with 2-4 of the following:
• Jira, Confluence, Aha!, Zephyr, ServiceNow
• Microsoft tools including PowerApps, PowerAutomate, Teams, SharePoint
• Cloud infrastructure services such as Amazon Web Services or MS Azure
• Artificial Intelligence services and integration opportunities
• UI/UX design standards and supporting tools such as Axshare, Adobe XD, Figma
• SQL
• Thrive in role as liaison between IT and business users.
• Working knowledge of testing, measurement, and processes for designing, building, and delivering assessments preferred.
• Excellent planning, organization, and problem identification skills.
• Excellent information and data analysis skills.
• Demonstrated problem solving ability.
• Excellent technical and business terminology to consult with clients, vendors, and other internal staff preferred.
• Proven ability to work effectively on multiple projects simultaneously and prioritize appropriately.
• Demonstrated ability to effectively facilitate decision-making in groups, and communicate and ensure implementation of agreed-upon decisions.
• Demonstrated ability to navigate ambiguity and proactively suggest and manage to solutions.
• Clear, effective interpersonal and presentational communication skills--both oral and written.
  
  

EDUCATION

• A Bachelors degree or the equivalent combination of education and experience from which comparable knowledge and experience can be acquired is required.
• A minimum of 3 years experience is required.
  
  

ETS believes in a Total Rewards philosophy for our employees, and they include:

• Health, Vision, Dental insurance plans to choose from
• Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
• Generous PTO and vacation time to balance your work and life
• Additional 8 hours of PTO for volunteer work
• Retirement plan (401(a)) and traditional Roth (403b) with company contribution
• Commuter Benefits, Pet Insurance, 1 year subscription to Calm App
  
  

ETS is mission driven and action oriented

• Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
• How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!
• Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.
  
  

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.

Keyword: Jira, Confluence, Aha!, Zephyr, ServiceNow, PowerApps, PowerAutomate, SharePoint, Amazon Web Services or MS Azure, Artificial Intelligence, UI/UX design