Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Senior Manager, Workforce Management
Do you enjoy leading a team?
Are you passionate about operational effectiveness and continuous improvement?
About The Role
We are currently seeking a
Senior Manager of Workforce Management to join our team. As the Senior Manager of Workforce Management, you will be responsible for developing and implementing workforce planning strategies. This includes the provision of workforce analytics and reporting to improve performance, address workforce challenges, and support key business decision-making processes. You will lead teams in driving operational effectiveness and ensure the successful implementation of workforce management initiatives.
Responsibilities
- Assessing organizational staffing needs and identifying solutions to meet workforce objectives.
- Designing and implementing performance management, succession planning, and workforce planning strategies.
- Generating new revenue workstream by monetizing data through analytics and insights
- Driving workforce planning efforts to address complex or ongoing operational challenges.
- Transform operational workflows through initiatives leveraging AI & Automation
- Leading projects to improve planning and forecasting efficiency for regional and global operations.
- Promoting a culture of excellence, inclusion, continuous learning, diversity, and innovation.
- Collaborating with leadership and key stakeholders to provide actionable insights from workforce analytics.
- Ensuring accurate forecasting of workload demand and staffing needs to meet business goals.
Requirements
- 10+ years of experience in workforce planning with demonstrated leadership skills.
- Ability to communicate effectively with and influence stakeholders at all levels of the organization.
- Proven experience driving key workforce planning initiatives and operational improvements.
- Demonstrated ability to lead cross-functional teams and seamlessly balance strategic and tactical initiatives.
- Experience identifying and implementing technology solutions and tools for business problems.
- Strong collaboration and project management skills to oversee multi-functional projects.
- Ability to earn trust, maintain positive relationships, and contribute to a culture of inclusion.
- Experience with NICE WFM or other workforce management tools (Verint, Aspect, Genesys, etc.).
- Education: Bachelor’s Degree in a related field or equivalent experience in workforce planning or management.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
- Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.
Working For You
Perks and rewards designed for you:
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings: We will support you as you save for your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:
Bring your authentic self to work
Grow and thrive, both personally and professionally
Make a difference with our clients, in our communities, and with the millions of people we support
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive, and Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $92,400 - $120,000
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
