Offer summary

Qualifications:

Fluent in German and English, Strong customer service orientation, Technical problem-solving skills, Prior experience in customer support, Basic understanding of media streaming.

Key responsabilities:

Provide help desk support via phone, email, and chat

Troubleshoot technical issues and account inquiries

Guide customers through platform features

Maintain records of customer interactions

Collaborate with teams to resolve complex issues

Job description

Join Patrique Mercier Recruitment JP as a German Speaking Help Desk Specialist for leading media streaming platforms in the vibrant city of Athens, Greece! This role is perfect for individuals passionate about technology and committed to providing excellent customer service. As a Help Desk Specialist, you will assist German-speaking customers with a variety of inquiries related to media streaming services, ensuring a seamless user experience in a lively and supportive team environment.

Key Responsibilities

Provide exceptional help desk support to German-speaking customers via phone, email, and chat for media streaming platforms.
Troubleshoot technical issues, account inquiries, and service-related queries efficiently.
Walk customers through the features of the platform, enhancing their understanding and usage of the service.
Maintain accurate records of customer interactions and issues in the CRM system.
Work closely with other teams to escalate complex issues when necessary.
Participate in ongoing training programs to keep your skills sharp and updated with the latest streaming technologies.
Contribute to team goals by sharing insights and suggesting improvements to processes.

Requirements

Fluent in German and English, both written and spoken.
Strong customer service orientation with the ability to effectively assist users.
Demonstrated technical problem-solving skills to address customer needs.
Prior experience in customer support or help desk environments is advantageous.
Basic understanding of media streaming services and technologies is beneficial.
Ability to thrive in a fast-paced working environment with multiple priorities.
Positive, proactive attitude with a strong desire to learn and grow within the company.

Benefits