Dutch-Speaking Customer Service for E-commerce (Remote, Greece) - 2 months hotel

Patrique Mercier Recruitment PT is thrilled to offer an exciting position for a Dutch-Speaking Customer Service Agent for E-commerce. This remote opportunity based in Greece comes with the added benefit of 2 months of hotel accommodation! If you’re passionate about delivering outstanding customer service and want to immerse yourself in the vibrant culture of Greece, this role is perfect for you.

As a Dutch-Speaking Customer Service Agent, you'll be responsible for assisting our clients in the e-commerce sector by addressing inquiries, resolving issues, and ensuring an overall pleasant shopping experience. Your ability to communicate effectively and your commitment to customer satisfaction will help you thrive in this position. Join us for an incredible journey!

Responsibilities

• Deliver exceptional customer service to Dutch-speaking clients via email, chat, and phone.
• Handle inquiries related to orders, products, and shipping in a timely and professional manner.
• Troubleshoot and resolve customer issues, ensuring a positive experience.
• Document all interactions and feedback to contribute to continuous improvement.
• Work closely with the e-commerce team to optimize customer support and product offerings.
• Engage in training sessions to develop product knowledge and stay updated on industry trends.

Requirements

• Fluency in Dutch (both written and spoken) with excellent communication skills.
• Proficiency in English for effective team collaboration.
• Previous experience in customer service, particularly in e-commerce, is a plus.
• Strong problem-solving skills and a customer-first approach.
• Ability to work independently and manage your time effectively in a remote setting.
• Enthusiastic and positive attitude, committed to providing an excellent customer experience.
• Willingness to embrace remote work and the opportunity to explore Greece.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )