Offer summary

Qualifications:

Attention to detail is essential for accuracy in data entry., Proficiency in Microsoft Excel and Google Sheets is required for managing data effectively., Strong organizational skills are necessary to handle multiple tasks efficiently., Experience in customer service is beneficial for responding to inquiries..

Key responsabilities:

Enter and review information in databases and spreadsheets accurately.

Research online to gather necessary data and ensure it is formatted correctly.

Respond to customer inquiries via online chat or email and assist with their requests.

Process customer requests such as refunds and upgrades according to internal procedures.

Job description

This is a remote position.

Schedule: Monday to Friday; Full-time; 40 Hours per week; 9:00AM - 6:00PM CDT (10:00PM to 7:00AM MNL Time)

Responsibilities:

Enter information into databases as collected upon forms or spreadsheets
Review all data for errors and report and unusually findings to management
Collect and determine completed of all information before entering data into software programs
Use data provided to locate information online.
Research online sites to find all the necessary data and input it, in the correct format, into spreadsheets.
Check data for accuracy.
Respond to customer enquiries via online chat or email using our CRM
Follow up with customers to ensure they have updated their listings and all information is correct.
Assist new customers in creating their online listings, taking them through the steps or doing it for them when necessary
Process refunds, upgrades and other customer requests according to internal procedures