Offer summary

Qualifications:

2-3 years of customer service experience, preferably in fashion or e-commerce., Exceptional English communication skills, both written and verbal., Proficiency in CRM systems and electronic ordering platforms., Strong problem-solving abilities and a passion for fashion..

Key responsabilities:

Handle customer inquiries across phone, email, and chat platforms.

Process purchases and assist with electronic ordering for major department stores.

Transform customer concerns into positive experiences through problem-solving.

Maintain records of customer interactions and provide feedback for product improvement.

Job description

This is a remote position.

Work Schedule: Monday to Friday 8:00 am - 5PM Quebec, CA Time with one hour unpaid break (8 hours per day) to start. We can be a bit more flexible once the person is trained

Client Timezone: Eastern Standard Time

Client Overview

Become part of a revolutionary force in the intimate apparel industry. Our client is a leading women’s lingerie manufacturer, known for blending comfort, style, and innovation. With a strong global presence and a commitment to customer satisfaction, we’re reshaping the lingerie shopping experience through personalized service and cutting-edge e-commerce solutions.

Job Description

Step into an exciting role as a Customer Service Representative for a renowned lingerie brand, where your voice will be the bridge between our exquisite products and our valued customers. Working remotely from the Philippines, you’ll be at the heart of our customer-centric approach, ensuring every interaction leaves a lasting positive impression. This position offers the unique opportunity to grow with an international fashion brand, gain insights into the e-commerce industry, and build a rewarding career from the comfort of your home.

Responsibilities

Be the friendly voice of our brand, handling customer inquiries across multiple channels including phone, email, and chat platforms
Navigate complex order management systems to process purchases and assist with electronic ordering for major department stores
Transform customer concerns into positive experiences through empathetic and efficient problem-solving
Collaborate seamlessly with our global team to ensure customer satisfaction at every touchpoint
Maintain meticulous records of customer interactions, contributing to our continuous improvement efforts
Provide valuable feedback to enhance our products and services based on customer insights
Participate in regular training sessions to stay updated on product knowledge and customer service best practices

Requirements

2-3 years of customer service experience, preferably in fashion, e-commerce, or luxury retail
Exceptional English communication skills, both written and verbal, with a warm and professional demeanor
Proficiency in CRM systems and electronic ordering platforms, with the ability to quickly learn new technologies
Strong problem-solving abilities and a talent for turning challenging situations into positive outcomes
Resilience and positivity, maintaining a cheerful attitude during busy periods
Ability to work independently while also collaborating effectively with a remote team
Comfortable with a flexible schedule that may include some overlap with North American business hours
Passion for fashion and lingerie, with the ability to discuss products knowledgeably and enthusiastically
Basic understanding of e-commerce operations and digital customer service tools
Strong attention to detail and ability to multitask in a fast-paced environment
Cultural sensitivity and adaptability when interacting with a diverse, global customer base