Offer summary

At least 2 years in customer support, Bachelor's degree in relevant field, Experience with help desk software, Strong English communication skills.

Assist users in navigating Etherscan

Create tutorials for technical information

Respond to user inquiries promptly

Update website metadata and FAQs

Monitor social media for community feedback

Job description

In this dynamic role, you will:

Empower Users Worldwide: Assist users of all backgrounds in navigating Etherscan and understanding the Ethereum ecosystem.
Knowledge Sharer: Create clear and concise tutorials and explanations to simplify complex technical information for the average user.
Stay Ahead of the Curve: Stay informed about the latest developments in blockchain technology and explain them to users in an engaging way.
Problem Solver & Communicator:
- Respond to user inquiries promptly and accurately.
- Identify user challenges and recommend relevant features to address them.
- Analyze and report bugs to the development team.
- Share user feedback and feature requests with internal teams.
Content Curator:
- Proactively update off-chain metadata on the website.
- Help maintain and curate Ethereum & Etherscan FAQs.
- Process technical information into simple, easy-to-understand content.
Community Champion: Monitor social media platforms (Twitter, Reddit) to gauge community sentiment and answer Etherscan-related questions.

To be successful, you will possess:

At least 2 years of experience as a Customer Support Specialist or similar role.
Bachelor's degree in English, Communications, Linguistics, or a related field (preferred).
Experience using help desk software and remote support tools.
Strong written and spoken English communication skills.
Excellent communication and problem-solving abilities.
A knack for identifying trends in user inquiries to proactively address potential issues.
High empathy for users with limited knowledge of blockchain and cryptocurrencies.
The ability to handle all user queries politely, patiently, and assertively when needed.
Self-motivated with a strong work ethic and the ability to manage tasks independently.

Required profile