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Claims Specialist

Remote: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

High School Diploma or GED, Proficiency in the intake process for at least 6 months, Understanding and completion of existing training.

Key responsabilities:

  • Provide inbound and outbound communication via phone and email
  • Manage customer/retailer inquiries through the claims process
  • Review, monitor, and follow up on open claims
  • Process calls from technicians and document updates
  • Facilitate service solutions for consumers
One80 Intermediaries logo
One80 Intermediaries Insurance Large https://www.one80intermediaries.com/
1001 - 5000 Employees
See more One80 Intermediaries offers

Job description

As a Claims Specialist, your primarily responsible for providing a high level of customer service to all customers and retailer partners by utilizing soft skill techniques. You will provide this service daily through receiving and transmitting phone calls from retailers and customers alike, responding to emails, creating claims, reviewing documentation, monitoring progress queues, and authorizing services to facilitate the repair of furniture.


Claims Specialists must be proficient users of computers, exhibit excellent verbal and written communication, have a friendly tone, be resilient to change, and adapt to new procedures, while demonstrating professionalism with every client.


Your Impact:

  • Provide daily inbound and outbound communication coverage (phone, email, etc.)
  • Manage inbound customer/retailer inquiries and follow-up relating to entire claim processes (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges, administer settlements, and collect complaints).
  • Review and monitor open claims and proactively follow-up to facilitate claim closure while maintaining high levels of accuracy and customer service.
  • Provide timely actions and responses on all communication received from retailers, customers, and manufacturers.
  • Receive and review Inspection Packets from customers, determine warranty replacement or denial.
  • Offer and facilitate Service Solutions to consumers either out-of-warranty or not covered by a protection plan
  • Process inbound calls from technicians - document updates and provide any follow-up action required.


Successful Candidates Will Have:

  • Demonstrated proficiency of Intake process for a minimum of 6 months
  • Successful understanding and completion of Existing training
  • Ability to execute functions necessary for processing of existing claims
  • High School Diploma or General Education Degree (GED)


One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers.

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Insurance
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Computer Literacy
  • Professionalism
  • Non-Verbal Communication
  • Adaptability
  • Resilience
  • Customer Service

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