IntouchCX hiring back office agent job in Hyderabad skills and have a passion for helping customers. The ideal candidate will understand customer expectations using effective probing techniques and provide resolutions accordingly. This role involves addressing queries related to orders, inventory, and billing via Live Chat/Email to ensure customer satisfaction. All customer interactions will be documented using a tracking tool.
We are hiring for a world leader in the food and retail automation space that has transformed the retail experience! This client provides cutting-edge solutions to retailers, ensuring a seamless shopping experience. We need dynamic individuals looking to join a growing pioneer account.
Benefits and Perks:
Transport allowance of ₹5,000 per month or company-provided pick and drop service
Competitive compensation package
Initial training on-site, with a shift to work-from-home later (must be willing to return to campus if needed)
Full-time, permanent roles
Back office/data annotation work
Requirements for Back Office Agent:
Home internet connection with a speed of 100 Mbps
Ability to process data in formats such as video, images, or text
Above-average written communication skills
High attention to detail
Availability for a variety of shifts including days, afternoons, evenings, weekends, and holidays
Secure, high-speed internet connection with an Ethernet cable connection to a modem
Dedicated workspace at home for uninterrupted work
Responsibilities of a Back Office Agent:
Assist as a Customer Service Representative (CSR) for back office duties, primarily data annotation
Process data in various formats (video, images, or text)
Follow company policies and procedures
Maintain a thorough knowledge of the systems in use
Deliver exceptional customer service
Learn and retain working knowledge of all processes and procedures
Meet assigned Key Performance Indicators (KPIs)
Participate in team meetings and training sessions
Perform additional tasks as assigned
Education and Experience Requirements:
Any graduate
0 to 3 years of customer service experience or equivalent
Above-average written communication skills
Ability to organize and follow up on multiple tasks with accuracy and timeliness
Ability to operate a personal computer
Adherence to organizational policies and procedures
Successful completion of a background check
Strong interpersonal skills to interact effectively at all organizational levels and with diverse groups
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