Offer summary
Qualifications:
Bachelor's Degree in any field, 5+ years of helpdesk/customer support experience, 2+ years in a similar role, Hands-on technical support experience, Experience with Zendesk required.Key responsabilities:
- Provide support tailored to customer needs
- Install and configure integrations
- Document the troubleshooting process
- Resolve Tier 1 and Tier 2 support tickets
- Collaborate with product team on launches