Customer Service Representative

Contemporary Staffing Solutions (CSS) is seeking an Engagement Agent to join our client for a temporary, remote opportunity! In this role, you will assist clients with enrolling in health insurance plans by providing excellent customer service and support. This Direct-Hire opportunity offers $17/Hour!

Key Responsibilities:

• Handle inbound calls to screen clients for eligibility.
• Conduct assessments for clients interested in health insurance enrollment.
• Assist with sending quotes to clients and set follow-up tasks for agents if needed.
• Ensure client information is accurately maintained in the CRM system.
• Assist existing clients with updating their information (e.g., income, demographics), checking the status of their policy, or helping retrieve ID cards.
• Collaborate with team members to meet daily goals and maintain service quality.

Requirements:

• Strong team collaboration skills with a positive, professional attitude.
• Ability to seek assistance when needed and navigate challenges effectively.
• Reliable, punctual, and able to adhere to assigned work hours.
• A quiet, distraction-free work environment at home.
• A dependable high-speed internet connection.
• Availability to work within our operational hours: Monday through Friday, 8:00 AM - 8:00 PM EST. (Two shifts are available: 8:00 AM - 5:00 PM or 11:00 AM - 8:00 PM.)
• Must be willing to work up to 40 hours per week, with the possibility of overtime at a rate of time and a half if required.

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.