Job Description
It is an exciting time to be a part of the Oracle Cloud HCM Development organization. As we continue to rapidly introduce new products and enhancements, we are partnering even more closely with our customers to ensure their successful implementation and adoption of new capabilities. Our HCM Center of Excellence is at the forefront of this work with our customers. We are currently recruiting a Director, Cloud HCM Customer Program Manager who will play a critical role in advising our customers in their journey to the Cloud and maximizing customer satisfaction, and retention. Join our team and be part of an organization that thrives on innovation, collaboration, and delivering value to our customers.
As a Customer Program Manager, you will work closely with customers, internal teams, and consulting partners to ensure the effective implementation and adoption of the Oracle HCM Cloud product. The Customer Program Manager serves as the primary entry point for customer engagements into the Oracle product development organization. You will advise on implementation best practices, partner with customer and SI leadership to ensure solution and organizational readiness, and guide the customer in optimization and innovation opportunities.
This role requires an experienced, driven individual with deep HR process and Oracle Cloud HCM functional product acumen. The ideal candidate will have experience leading multiple, complex implementation/optimization programs either as a leader with an Oracle HCM customer or as a consulting partner. Qualified candidates will also have the ability to articulate implementation and product adoption best practices, common program risks and viable mitigation strategies, and models for driving executive/leader sponsorship of Cloud technology programs.
The successful candidate will possess:
- 8+ years of functional and/or technical leadership experience in recent enterprise-level Oracle HCM implementations
- Bachelors degree or equivalent required, Masters preferred
- Experience in Oracle Cloud HCM consulting, program management, or customer success in a software environment
- Deep Oracle Cloud HCM functional product knowledge within at least one module; expertise is more than one module is ideal
- Demonstrated success in a customer-centric service delivery leadership role
- Exceptional communication, interpersonal, and leadership skills
- Strong critical thinking and problem-solving skills with the ability to anticipate challenges and proactively address them
- Experience working in a role that requires influence without authority
- Demonstrated success in adapting to new situations and a commitment to continuous learning
- Proven ability to manage complex projects with multiple stakeholders
- Experience working in a fast-paced, dynamic software environment
- Ability to understand functional/business requirements and communicate them effectively to internal and customer resources who may or may not be technical
Career Level - M4
Responsibilities
- Serve as the primary point of contact for key customers, managing expectations and ensuring successful program delivery
- Review and advise on customer projects including timelines, milestones, solution approaches, and operational readiness
- Develop and maintain strong relationships with customers, ensuring customer satisfaction and long-term engagement/retention
- Collaborate with cross-functional teams, including product development, engineering, customer success, and support to advise on solution design, resolve customer issues and improve the customer experience
- Conduct regular program reviews, monitor progress, and escalate/address potential risks or issues
- Ensure Oracle provides effective post-implementation support to drive stabilization and ensure customer is comfortable adopting innovation once in the Cloud
- Conduct follow up(s) with customers to gauge business impact realization, opportunities for optimization of customer specific configuration, and potential product enhancements
- Analyze customer needs and translate them into actionable insights to drive product development and service improvements
Qualifications
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $130,000 - $291,900 per year. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
