Service Now Business Analyst

Job Title: Service Now Business Analyst

Location: PAN INDIA

Company: JUARA IT SOLUTIONS

Notice Period: Immediate Joiner (less than 15 days)

Experience: 10+ Years

Roles and Responsibilities:

1. Collaborate with stakeholders across different business units to gather and analyze business requirements for ServiceNow implementations.

2. Conduct workshops, interviews, and requirements gathering sessions to elicit and document detailed business requirements.

3. Analyze current business processes and identify opportunities for automation and improvement using ServiceNow platform capabilities.

4. Configure, customize, and maintain ServiceNow modules such as Incident Management, Change Management, Problem Management, and Service Catalog to meet business needs.

5. Work closely with development and system administration teams to implement and test ServiceNow solutions.

6. Develop and maintain documentation including functional specifications, process flows, user stories, and test plans.

7. Provide end-user training and support during ServiceNow rollouts and implementations.

8. Collaborate with cross-functional teams to ensure successful delivery of ServiceNow projects within scope, schedule, and budget.

Technical Skills:

1. Strong understanding of IT Service Management (ITSM) processes and frameworks (ITIL).

2. Proficiency in configuring and customizing ServiceNow modules such as Incident Management, Change Management, Problem Management, and Service Catalog.

3. Experience with ServiceNow platform administration, including user administration, roles, permissions, and access control.

4. Knowledge of ServiceNow scripting languages such as JavaScript, GlideScript, and Jelly.

5. Familiarity with integrations using ServiceNow APIs, Web Services, and MID Server.

6. Ability to troubleshoot and resolve issues related to ServiceNow configurations and customizations.

7. Experience working with ServiceNow Discovery, Orchestration, and Service Mapping is a plus.

8. Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.

Certifications:

1. ServiceNow Certified System Administrator (CSA) certification is required.

2. Additional ServiceNow certifications such as Certified Implementation Specialist (CIS) in various modules are preferred.

3. ITIL Foundation certification or higher is a plus.