Nykaa hiring work from home Customer Service Executive with a minimum of 1 year of experience in handling calls, preferably from the eCommerce company Nykaa. The ideal candidate should possess excellent communication skills and be comfortable working in rotational shifts. Key responsibilities include handling customer inquiries through calls, chat, and emails, managing customer account, addressing order and product issue, and reporting on service trends.
Job Description:
Customer Service Executive
Experience : Minimum 1 Year handling calls.
Industry : Any ( BPO/KPO etc). Preferred from Ecommerce background.
Skill Set : Excellent communications Skills.
Timings : Rotational Shifts
Job Responsibilities :
1. Answer general customer inquiries thought calls, chat, emails until inquiry is closed.
2. Review orders on a daily basis for possible store assignment issues for fulfilment, address issues.
3. Investigate customer concerns about product depictions online, such as inaccurate images or product descriptions and making corrections as needed.
4. Manage customer accounts including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.
5. Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.
6. Aggregate and report on customer service trends quarterly to sales, technology, design, and merchandising.
7. Work with Operations to address and resolve store issues.
Mail us your resume at careers@nykaa.com
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