Offer summary
Qualifications:
15+ years in client success or relationship management, Proven track record of high-profile account management, Strong skills in customer engagement and service delivery, Experience with KPIs for continuous improvement, Background in technology or professional services.
Key responsabilities:
- Maximize customer retention and loyalty
- Develop customized success plans for clients
- Identify upselling and cross-selling opportunities
- Create reporting dashboards for tracking success
- Foster collaboration between internal teams