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Customer Success Manager

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Canada

Offer summary

Qualifications:

2+ years of event customer support experience, Familiar with CRMs and event platforms, Strong communication skills.

Key responsabilities:

  • Assist attendees in choosing event packages
  • Provide real-time support during events
  • Follow up for post-event engagement and feedback
  • Educate attendees on resources for ongoing success
Easy Outsource logo
Easy Outsource Startup https://www.easy-outsource.com
11 - 50 Employees
About Easy Outsource
As a business owner, there comes a time when you’re faced with a chicken or egg situation.Your business is growing fast, so your need for talent is increasing. But finding, training, and managing new people requires time.Time you don’t have, because you’re busy with the onslaught of new work.So you try to hire more but your team can’t find people you need fast enough.Worst of all… you’ve tried delegating & even outsourcing before and it didn’t work. It’s hard to find people to mesh with your team, and it’s even harder to manage them remotely.As an outsourcing company, our goal isn’t just to find you workers. We’ll find you that perfect match.Because unlike other outsourcing companies, Recruitment is in our DNA. With a combined 47 years of experience recruiting for finance, tech, marketing, SaaS, & the healthcare sector, EasyOutsource partners with fast-growing companies to provide diverse, & top-notch talent not just in North America but worldwide.Our easy Triple-C formula of Caliber talent, Client-focused approach, & Cost-effective service solves the hassle of finding talented remote workers.So if you want to> Hire at scale, while keeping costs low> Find specialized skills too expensive in your area> Stay innovative with a diverse team> Find remote workers sans the challenges of managing themApply for a consultation with one of our talent experts:https://www.easy-outsource.com/Let’s see if we’re a good fit. We’ll ask questions about your business — your goals, challenges, & hiring requirements.Our experts will explain our criteria in matching offshore talent with different businesses, & answer questions you may have. The goal is to understand your goals and management style to see if we can collaborate.After that, they’ll go back to our team with your requested talent profile so we can start sourcing a candidate.If you’re ready for new team members at half the cost (& headaches), let’s talk https://www.easy-outsource.com/
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Job description

This is a remote position.

Our Client curates transformative experiences through world-class events. We need a Customer Success Manager who can guide attendees every step of the way—before, during, and after our events. Your role will be to ensure every attendee gets the most out of their experience, from selecting the right event package to maximizing their post-event access to content.


What you’ll do:


  • Pre-event prep: Assist attendees in choosing the right event packages, ensuring they know what to expect and how to best engage with our content.
  • Real-time support: Be on-hand during events (virtually) to answer questions, provide technical help, and ensure a smooth attendee experience.
  • Post-event engagement: Follow up with attendees to guide them on accessing event recordings, materials, and additional resources. Collect feedback and help them continue to grow through our platform.
  • Customer education: Ensure attendees are equipped with the tools to succeed beyond the event, whether it’s ongoing learning or actionable insights they can implement.


What we’re looking for:

  • Event-savvy support expert: You’ve got 2+ years of experience helping customers or attendees navigate the logistics of events and packages.
  • Confident communicator: You know how to engage with clients at every stage, from initial interest to post-event follow-up.
  • Detail-oriented multi tasker: Handling multiple attendees’ needs, event logistics, and follow-ups is a breeze for you.
  • Tech-forward problem-solver: Comfortable with CRMs, event platforms, and digital resources to ensure a seamless experience for attendees.

What’s in it for you:

  •  Work at the intersection of customer service and world-class events, impacting professionals globally.
  • Competitive salary, great culture, and a team passionate about creating unforgettable experiences.

Help us take attendees from interested to inspired! Apply today and help professionals thrive at our events.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Event MarketingCustomer Relationship Management (CRM) SoftwareTechnical SupportCustomer SupportUser FeedbackCustomer Service Training

Other Skills

  • Verbal Communication Skills
  • Problem Solving
  • Multitasking
Are you interested?

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