Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.
The Service Consultant is responsible for all phases of a new client coming onto Dayforce’s system or an existing client upgrading to a new Dayforce processing product.
About The Position (Payroll And Benefits Team)
The Service Consultant is responsible for all phases of a new client coming onto Dayforce’s system or an existing client upgrading to a new Dayforce processing product. They work in a project team to provide clients with effective solutions that are aligned to our commitment of reliable, repeatable, and quality implementation practices.
Responsibilities
- Responsible for managing projects that vary in nature based on solution purchased and complexity of requirements.
- Responsible for contributing to project plans and ensuring project is on time, meets and/or exceeds client expectations and follows internal processes.
- Will work in conjunction with resources within and outside of the team in the completion of an implementation.
- Promotes teamwork among those working on the implementation, developing a working relationship with internal resources, customers, and peers.
- Works independently at resolving project issues and escalating when appropriate.
- Demonstrates an in-depth understanding of Payroll/ HR environment as well as an exposure to many sub-functions within it. E.g. Finance, benefits administration, labour relations, training development, and technical environments.
- Conducts preliminary interviews with client to review changes, needs and processes to complete the implementation successfully. Process may include formal needs analysis, gap and fit analysis.
- Ability to translate business process requirements into configuration requirements for the Dayforce Solution purchased with differing levels of complexity.
- Prepares customer for completion of an implementation. Reviews processes with client pertaining to product. Will work with the client to process pre-input reports, run interfaces and time & attendance imports. Provides hands-on training to customers with input of first live payroll. Reviews Service checklist to ensure client understands how to enter payroll items not covered during live inputs.
- Tests and documents and custom solutions for customers. Problems are often unprecedented and may require analytical skill and detailed problem determination to provide the appropriate resolution, coordination and implementation of customized front end and/or core end solutions.
- Design and execute system integration and user acceptance tests.
- Responsible for quality of implementation. Assesses quality by reviewing the testing of all back-end changes implemented, verifying ID and password information after installation, and confirming correct billing and remittance set-ups.
- Ensures a smooth transition to service team.
Experience
- Bachelor’s degree
- Exposure to basic project management principles
- Minimum 1-2 years in customer service/consultancy, payroll processing or project management coordination
- Proficient in Microsoft Office products
- Experience with software in a SaaS / Cloud computing environment; experience with HRIS preferred
- Basic understanding of relational databases, SQL and XML is required
- Experience with any of the following applications is an asset: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft,
- Aptitude to effectively implement an HRIS module or similar end-to-end solution
Soft Skills Requirements
- Consultancy (Guide customers/stakeholders, be accountable, follow project methodology, demonstrate agility, and deliver technical solutions)
- Excellent communication (both oral and written)
- Analytical and logical reasoning
- Works independently with minimal oversight and demonstrates good judgment.
- Works on problems of diverse scope where analysis of data requires evaluation.
- Demonstrates ability in translating customer business requirements into workable business solutions.
- Good time management to ensure on time deliverable.
Working Hours
- Mid Shift( 11:30- 8:30)
- Should be flexible working on EST hours for project go Live
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
