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German and Czech Speaking Service Coordinator

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Experience: 
Expert & Leadership (>10 years)
Work from: 

Offer summary

Qualifications:

Fluency in German and Czech required, Previous experience in customer service preferred, Proficiency in CRM systems and basic software tools, Detail-oriented and highly organized.

Key responsabilities:

  • Manage customer service inquiries professionally
  • Coordinate appointments between customers and dealerships
  • Ensure effective communication among all parties
  • Track service workflow and maintain records
  • Provide customer follow-ups and updates
Cross Border Talents logo
Cross Border Talents Human Resources, Staffing & Recruiting Scaleup https://www.cbtalents.com/
201 - 500 Employees
See more Cross Border Talents offers

Job description

We are a leading company in the automobile industry, known for delivering high-quality service and innovative solutions. Our Ghent office plays a pivotal role in managing service operations across Europe, particularly focusing on customer relations in German- and Czech-speaking markets. As we continue to expand, we are looking for driven individuals to help us maintain our high standards of customer care and service excellence.

Job Overview:

As a Service Coordinator, you will be the vital link between our customers, dealerships, and service teams. Your primary responsibility is to manage customer service inquiries and requests from German- and Czech-speaking markets. You will coordinate services, resolve issues, and ensure that every interaction reflects our commitment to outstanding service.

This is a hybrid position, offering the benefit of 2 days in the office in Ghent and 3 days working remotely, providing you with the flexibility to balance professional and personal life while still fostering team collaboration and in-office support.

Key Responsibilities:
  • Serve as the primary point of contact for customers from German- and Czech-speaking regions, handling service inquiries, requests, and complaints professionally and efficiently.
  • Coordinate service appointments, repairs, and maintenance schedules between customers and dealerships.
  • Ensure smooth and timely communication between customers, technical teams, and service departments.
  • Manage and track the service workflow, ensuring all requests are logged, updated, and completed within the set timelines.
  • Proactively follow up with customers to confirm satisfaction with the services provided.
  • Resolve customer concerns by coordinating with internal teams and escalating issues when necessary.
  • Provide customers with regular updates on the status of their service requests.
  • Maintain accurate records of customer interactions, services performed, and follow-up actions in our CRM system.
  • Contribute to process improvements by providing feedback from customer interactions to internal teams.

Requirements:
  • Fluency in German and Czech (both written and spoken) is essential.
  • Previous experience in customer service, service coordination, or a similar role is highly desirable.
  • Strong communication and interpersonal skills, with the ability to manage customer relationships and resolve issues effectively.
  • Experience or interest in the automotive industry is a plus, but not required.
  • Ability to work efficiently in a fast-paced, high-pressure environment with a focus on customer satisfaction.
  • Proficiency in CRM systems and basic software tools (Microsoft Office: Word, Excel, Outlook).
  • Detail-oriented, highly organized, and able to manage multiple tasks simultaneously.

What We Offer:
  • Hybrid work model: Enjoy the flexibility of working 2 days in the office and 3 days remotely, allowing for a healthy work-life balance.
  • Relocation package: We offer relocation assistance, including accommodation in Ghent, for candidates moving from abroad.
  • Competitive salary package with clear career progression opportunities within a fast-growing international company.
  • Comprehensive benefits, including health and life insurance, to support your well-being.
  • Continuous professional development and training opportunities to help you grow within the company.
  • A supportive and dynamic work environment, with a focus on teamwork and career advancement.
  • Regular team-building activities and a vibrant, multicultural team culture.

Why Join Us?

This is a unique opportunity to grow your career in the automotive industry, while utilizing your German and Czech language skills in a critical role. As part of our team, you’ll enjoy the benefits of a hybrid work setup, career growth opportunities, and the chance to be part of a dynamic, international company. Plus, you'll get to live and work in Ghent, Belgium, a city known for its rich history, culture, and quality of life.

Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishGermanCzech
Check out the description to know which languages are mandatory.

Other Skills

  • Time Management
  • Microsoft Office
  • Problem Solving
  • Customer Service
  • Organizational Skills
  • Social Skills
  • Verbal Communication Skills

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