Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.
Location: For this role, we are open to remote work and can hire anywhere in the United Kingdom, excluding Northern Ireland and Ireland.
About The Opportunity
The Services Project Manager is responsible for the management of complex, multi-dimensional customer specific engagements to implement Dayforce HCM solutions. Leveraging Dayforce's implementation methodology the Project Manager drives the delivery of services according to the agreed upon scope, timeline and budget and ensures a high level of customer satisfaction.
The Project Manager manages multiple concurrent projects and/or complex projects, working closely with consultants in a matrix environment and interacting with Education, Product Management, Support and R&D to ensure delivery. The Project Manager builds a constructive working relationship with the customer and is accountable for deliverables, timeline, and budget, as well as coaching the project team to success. The Project Manager may also deliver Organizational Readiness consulting in support of Dayforce’s Organizational Readiness toolkit.
What You’ll Get To Do
- Manage multiple, concurrent projects and/or manage complex, multi-dimensional projects ensuring quality, on-time and on-budget implementations
- Plan, manage and communicate the progress of the project, achieving project milestones and maintaining momentum of the project
- Utilize a mix of global resources within a matrix environment to ensure maximum productivity
- Utilize Dayforce’s methodology to drive implementations to successful completion, ensuring a high level of customer satisfaction
- Set and manage customer expectations in regard to: project scope and timeline, Dayforce and customer responsibilities, stakeholder roles and responsibilities, project governance (communication, change control, escalation), risk management and organizational readiness
- Present and manage sign-off of key milestones and deliverables, such as project kick-off, Discovery workbook, Discovery Recap document, project plan, status report, steering committee report, change requests, Sandbox review, user acceptance testing, Support transition, project closure
- Effectively transition customers to Support
- Participate in and/or lead project health checks and post go-live analysis on completed projects with PMO
- Ensure High Customer Satisfaction and Referencability
- Contribute to enhancement of Dayforce implementation methodology and PMO; provide feedback on tools and templates; lead best practice and methodology improvement initiatives
- Participate in Continuing Education sessions
- Complete new release training on a timely basis; be familiar with new and/or enhanced functionality in each product release
- Mentor consultants and project managers on best practice consulting re: facilitating workshops, soliciting and documenting requirements
Skills And Experience We Value
- Bachelor’s degree or equivalent experience
- PMI/PMP certification preferred.
- 5 - 7 years of experience project managing complex, multi-phase human capital management application implementations
- Significant experience developing and managing multi-workstream project schedules, preferably using Microsoft Project and Microsoft Visio
- Solid experience in business process mapping
- Experience in change management an asset Technical Skills Requirements
- Experience managing software implementations in a SaaS / Cloud computing environment preferred
- Understanding of relational databases and SQL and asset
- Experience managing the implementation of one or more of the following applications: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, ADP, Workday, Dayforce HCM (preferred)
- Knowledge of common human capital management (HCM) business practices
- Deep understanding of common software implementation methodologies and how to leverage aspects of different methodologies to enhance the Dayforce methodology Functional Skills Requirements
- Ability to manage multiple projects & customers at the same time and manage competing priorities and/or ability to manage complex multi-dimensional projects with competing priorities
- Ability to drive results through a multi-disciplinary team with matrixed reporting relationships
- Ability to lead and facilitate customer and internal workshops and sessions
- Ability and willingness to travel to customer sites as needed
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
