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Desktop Technician III

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

College Diploma in Computer Science or related discipline, 5+ years in desktop/service desk support role, Experience troubleshooting Microsoft Windows 11 and Office 365, Basic network knowledge, Professional experience with antivirus solutions, Intune, and SCCM.

Key responsabilities:

  • Manage and provide desktop/IT support to global employees
  • Provide second level support via incoming calls
  • Log incidents into Service Now ticketing system
  • Maintain a consistent working order of equipment
  • Assist in other IT-related areas as needed
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Dayforce XLarge https://www.dayforce.com/
5001 - 10000 Employees
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Job description

Location: Work is what you do, not where you go. For this role, the successful candidate will be expected to report to our state of the art office in Singapore.

About The Opportunity

The primary responsibilities of this role will be to manage and provide desktop/IT support to our global employees. The Deskside Technician role provides second level support via incoming calls, resolving or redirecting the resulting incidents or service requests. This position will also work with various 2nd and 3rd level support teams to route tickets accordingly or to provide feedback on challenges and successes within the environment. The incumbent will be required to provide basic IT support from a network, telephony and OS perspective as well.

What You’ll Get To Do

  • Methodical desktop troubleshooting.
  • Provide professional end-user support for users of computer applications and hardware (e.g. PCs, network, OS) for both on-site and remote users.
  • Logs incident/trouble calls and emails into our Service Now ticketing system.
  • Route support issues to senior level support technicians as needed.
  • Assist in other IT related areas as needed. Answers questions by applying knowledge of computer software, hardware, and procedures.
  • Maintain current knowledge of relevant technologies as assigned.
  • Maintain a consistent working order of our Hotelling stations & meeting rooms equipment.
  • Participates in special projects as required.

Skills And Experience We Value

  • College Diploma Computer Science or a related technical discipline, or the equivalent combination of education, professional training or work experience
  • 5+ years in desktop/service desk support role
  • Professional experience troubleshooting Microsoft Windows 11 O/S, Microsoft Office 365, Microsoft Teams, BitLocker, various Antivirus solutions, Intune, Autopilot, SCCM
  • Understands the target audience and knows how to cater to those audiences
  • VIP Support experience
  • Basic network knowledge and experience
  • Self-motivated to provide exceptional end user experience a must
  • Able to work in a flexible and fast paced environment
  • Excellent speaking and communication skills

What Would Make You Stand Out

  • Experience with corporate networking and security desired
  • Experience using SCCM, Intune, Autopilot
  • Experience with MacOS & Jamf
  • Experience with various telephony technologies (Avaya, Teams, Zoom)
  • Experience with meeting room technology & support
  • AWS, VMWare Horizon Suite, Microsoft Defender, W365

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Physical Flexibility
  • Verbal Communication Skills
  • Self-Motivation
  • Troubleshooting (Problem Solving)

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